Director of People & Culture

Waystone Health and Human Services is seeking a Director of People & Culture to shape Waystone’s workplace experience and lead efforts that strengthen and support our core values for both union and non-union staff. Reporting to the Chief Human Resources Officer (CHRO), you’ll oversee a team of three and lead strategic initiatives in employee relations and engagement.

Location: 22 Parkridge Road, Haverhill, MA 01835

Schedule: Monday – Friday 8:30am –4:30pm

Compensation range: This is a 40-hour exempt full time position. Starting salary is $100,000 - $120,000, based on experience, qualifications, and internal equity.

Why join the Waystone Team?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus
  
  

Key Job Responsibilities

• Provide expert knowledge and guidance on employee relations matters, including investigations, conflict resolution, coaching, and policy interpretation.
• Lead performance management efforts, including guiding managers through warnings, performance improvement plans, and other employee communications.
• Facilitate staff training on HR best practices, employee conduct, and positive workplace culture.
• Collaborate with CHRO to analyze employee relations data and continuously improve policies, training, and HR processes.
• Create avenues for employee input and feedback via talent management surveys and engagement initiatives.
• Support the implementation of performance evaluation systems and total rewards strategies.
  
  

Other Responsibilities

• Use HRIS systems (e.g., Paycom) to maintain data integrity and streamline HR operations.
• Ensure compliance with federal, state, and local labor and employment laws and internal HR policies.
• Oversee cyclical HR activities including the renewal process, open enrollment, and other special projects as needed.
  
  

Qualifications

• Master’s in Human Resources or related field; Bachelor’s degree required.
• 10+ years in progressive HR, including 3+ years in senior or advisory roles centered on employee relations.
• Bilingual English and Spanish preferred
• Experience in nonprofit and unionized settings is a plus.
• Track record leading complex investigations and delivering manager training.
• Solid knowledge of federal/state employment law and HR best practices.
• Proficiency with HRIS platforms; Paycom preferred.
• Exceptional interpersonal skills with demonstrated social intelligence, tact, empathy, respect, and patience
• Proven ability to influence stakeholders at all levels.
• Organized, detail-oriented, and able to thrive independently in a fast-paced, mission-driven environment.
• Excellent written and verbal communication, with proactive and inclusive messaging.
  
  

About Waystone

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell and North Shore. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.