Executive Director, SCOPE (ServiceFirst Coordination of Outcomes, Performance, and Effectiveness)
UNC Finance and Operations
Date: 2 days ago
City: Chapel Hill, NC
Contract type: Full time
The Executive Director of SCOPE (ServiceFirst Coordination of Outcomes, Performance, and Effectiveness) is a strategic leadership role reporting to the AVC of Organizational Strategy and Performance within Finance and Operations. This position advances the University's ServiceFirst philosophy by coordinating data-driven planning, performance measurement, and institutional effectiveness strategies across Finance and Operations.
The Executive Director leads a team responsible for integrating assessment, planning, and performance data into a unified SCOPE framework that informs decision-making, drives operational improvement, and demonstrates accountability to campus leadership and stakeholders. The role ensures the closed-loop application of analytics by gathering valid, actionable data; aligning it with institutional outcomes and goals; and coordinating the development of continuous improvement plans. Additionally, the Executive Director will lead a comprehensive service feedback strategy to evaluate responsiveness, collaboration, transparency, and accountability across administrative services.
The Executive Director leads a team responsible for integrating assessment, planning, and performance data into a unified SCOPE framework that informs decision-making, drives operational improvement, and demonstrates accountability to campus leadership and stakeholders. The role ensures the closed-loop application of analytics by gathering valid, actionable data; aligning it with institutional outcomes and goals; and coordinating the development of continuous improvement plans. Additionally, the Executive Director will lead a comprehensive service feedback strategy to evaluate responsiveness, collaboration, transparency, and accountability across administrative services.
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