Guest Service Representative

Description

Job Title: Front Desk Agent / Guest Service Representative

Job Summary

We are seeking a friendly and professional Front Desk Agent / Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Manage the check-in and check-out process efficiently and accurately
• Handle guest inquiries, requests, and complaints in a timely and professional manner
• Provide information about hotel services, local attractions, and amenities
• Process reservations and maintain accurate records in the hotel management system
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Assist with billing and payment processing
• Maintain a clean and organized front desk area
  
  

Skills And Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in a customer service role, preferably in the hospitality industry
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in using computer systems and hotel management software
• Attention to detail and problem-solving skills
• Flexibility to work various shifts, including weekends and holidays
  
  

We are an equal opportunity employer and welcome applications from all qualified individuals.