Quality Control Reviewer (Social Services)

Quality Control Reviewer (Social Services)

Hybrid

Recruitment #251003-6817SH-001

Location Hartford, CT

Date Opened 10/16/2025 12:00:00 AM Salary $71,953 - $91,755/year Job Type Open to Agency Employees Close Date 10/23/2025 11:59:00 PM

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Introduction

Are you a current State of Connecticut, Department of Social Services (DSS) employee looking to tackle a new role? If so, we might have just the role you have been waiting for!

At the DSS we are currently recruiting for a qualified individual to join our team as a Quality Control Reviewer, based in our Central Office, Division of Quality Assurance Unit, Hartford, CT.

Position Highlights

• This position is full-time, 40 hours per week; Monday - Friday 8:00 am - 4:30 pm
• Located in our Central Office, Division of Quality Assurance Unit, 55 Farmington Avenue, Hartford, CT 06105
  
  

Your role as a Quality Control Reviewer

In this role we will entrust you to perform the full range of technical tasks related to the quality control of benefits and/or assistance programs.

What’s In It For You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
  
  

We hope you pursue joining our team and encourage you to detail your related experience on the application!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

For Assistance In Applying

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

Before You Apply

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
  
  

After You Apply

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
  
  

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Ethan Ives at [email protected].

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state social service agency this class is accountable for performing the full range of technical tasks related to the quality control of benefits and/or assistance programs.

EXAMPLES OF DUTIES

• Reviews cases through case record analysis and full field investigation for conformance with pertinent state laws, regulations, policies and federal regulations;
• Pursues each case to a definitive conclusion on eligibility and correctness of payment or documentation;
• Identifies or assists in identifying broad causes for ineligibility and incorrect payments or documentation and suggests various corrective actions;
• Works with department or division to help implement corrective actions;
• Undertakes high priority special reviews and projects;
• Completes and ensures accuracy of required federal and state reports;
• Reviews methods of determining eligibility;
• Maintains policy manuals and provides updates in response to changes in state and federal laws or regulations;
• Performs related duties as required.
  
  

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
• public assistance principles, methods and process;
• relevant state and federal laws, statutes and regulations;
• relevant agency policies and procedures;
• Knowledge of principles and techniques of time and case management;
• Skills
• interpersonal skills;
• oral and written communication skills;
• organizational skills;
• analytical skills;
• Considerable interviewing ability;
• Ability to prepare reports;
  

Minimum Qualifications - General Experience

Seven (7) years of technical experience in the determination of client eligibility for public assistance or investigation of real or personal client assets in conjunction with eligibility determinations.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have been in the class of Eligibility Services Specialist or Social Services Lead Investigator.

Minimum Qualifications - Substitutions Allowed

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
  
  

Preferred Qualifications

• Experience with public assistance programs
• Experience conducting investigations
• Experience applying policies and procedures
• Experience communicating with a diverse population base across varying skill levels, including the public, internal/external agencies/organizations, executive-level professional staff, etc.
• Some supervisory experience
• Experience utilizing various computer systems (Microsoft Office Suite, etc.)
• Experience with eligibility systems and interfaces
  
  

Special Requirements

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.