Dispatcher

Position Details

Position Information

Position Title Dispatcher Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

About

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

[email protected]

(570) 941-6645

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University’s mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.

Department University Police Job Purpose

Serves as primary point of contact for all calls for emergency services through the University’s emergency communications system. This role involves responding to inquiries from the campus community and the public, dispatching calls to University Police, and coordinating with external emergency services including police, fire, and EMS. Monitoring campus safety systems such as fire and security alarms, video surveillance, and access control systems. The Dispatcher is also responsible for activating the University’s Emergency Notification System, door access control and ensuring accurate and timely communication during incidents.

Essential Duties

• Maintain clear, professional, and accurate written communication, including dispatch logs, incident reports, and records entered via telecommunications and computer systems
• Speak clearly and calmly under pressure; convey information efficiently and compassionately, even in high-stress or emergency situations
• Quickly gather, assess, and relay critical information in a clear and organized manner to ensure timely and appropriate response
• Operate a variety of communication and security systems—including radios, alarms, video monitors, and computer-aided dispatch software, with speed and precision
• Analyze incoming information rapidly and determine the best course of action, prioritizing responses based on the nature and severity of the situation.
• Accurately interpret verbal information, even in noisy environments, and distinguish between different sounds to identify potential threats or important cues
• Maintain a calm and reassuring demeanor when assisting individuals who may be agitated, emotional, intoxicated, or experiencing communication difficulties
  
  

Additional Skills Required

• Successfully complete the 40 hour APCO Basic Telecommunicator Course and other training as necessary
• Pass any/all background investigations and medical screenings
• Learn and maintain a working knowledge of University policies and procedures as they pertain to the University and law enforcement
• Excellent written and verbal communication skills
• Must be able to effectively use computer systems
• Strong problem solving and critical thinking skills
• The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission
  
  

Minimum Education Requirements

High School diploma or equivalent is required

Preferred Requirements

Preferred Education Minimum Job Experience Requirements

Prior emergency communications or security experience preferred

Preferred Qualifications Years of Experience University Classification Public Safety FLSA Classification Non-Exempt Schedule/Work Hours Tuesday, Wednesday and Thursday 3:00 pm - 11:00 pm; Friday and Saturday 7:00 am-3:00 pm. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S0982P Open Date 10/15/2025 Close Date Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter
  
  

Optional Documents

• Other Document