Cityworks Systems Administrator
Jacobs
Date: 2 days ago
City: The Villages, FL
Salary:
$50,000
-
$65,000
per year
Contract type: Full time
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your impact
At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.
As a Cityworks Systems Administrator based in The Villages, FL you’ll join a collaborative team ensuring that our clients can deliver their services – uninterrupted. In this role, you’ll have hands-on experience with ArcGIS Enterprise, including Portal integration and SSO configurations. Key qualifications include proficiency with Cityworks Respond and Admin plug-ins, which serve as the primary user interface and design tools. This position offers an exciting opportunity to contribute to innovative municipal asset management solutions in a collaborative and forward-thinking environment.
This role goes beyond traditional systems work—it's a chance to directly influence how technology empowers a vibrant and expanding community. As part of a forward-thinking program, you’ll collaborate with a dedicated team that champions innovation, teamwork, and continuous improvement. Together, we’ll take pride in delivering exceptional service to The Villages and its residents.
Key Responsibilities
Here's what you'll need
Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees.
The physical and environmental demands required to perform the essential duties of this position include standing, walking, sitting, coordination, balance and agility demands, which may include the ability to stoop, kneel, squat, grasp, reach, perform repetitive hand movements. Additional demands may involve a specific level of dexterity, grip strength, climbing and cardiorespiratory demands. The work areas may be indoor, outdoor, have loud noise, active machinery, high pressure fluid systems, electrical equipment, confined spaces, heights and depths, fumes, air borne particles, noxious gases, and chemicals. The use of appropriate safety equipment will be mandatory in these areas to prevent hazardous contact.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision and basic life insurance, 401(k) plan, paid time off (allocated plans start date 17 days per calendar year), seven paid holidays, one floating holiday, and caregiver leave and the ability to purchase company stock at a discount as well as legally mandated benefits.
The base salary range for this position is $50,000.00 to $65,000.00; though will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on October 15, 2025. This position will be open for at least 3 days.
Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.
Your impact
At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.
As a Cityworks Systems Administrator based in The Villages, FL you’ll join a collaborative team ensuring that our clients can deliver their services – uninterrupted. In this role, you’ll have hands-on experience with ArcGIS Enterprise, including Portal integration and SSO configurations. Key qualifications include proficiency with Cityworks Respond and Admin plug-ins, which serve as the primary user interface and design tools. This position offers an exciting opportunity to contribute to innovative municipal asset management solutions in a collaborative and forward-thinking environment.
This role goes beyond traditional systems work—it's a chance to directly influence how technology empowers a vibrant and expanding community. As part of a forward-thinking program, you’ll collaborate with a dedicated team that champions innovation, teamwork, and continuous improvement. Together, we’ll take pride in delivering exceptional service to The Villages and its residents.
Key Responsibilities
- Administer, configure, and maintain the Cityworks platform, including users, security, and permissions.
- Support integration with ArcGIS Enterprise and other related systems.
- Monitor system performance, troubleshoot issues, and provide technical support to end users.
- Develop and maintain dashboards, reports, and workflows to meet business needs.
- Collaborate with departments to optimize use of Cityworks for asset and work order management.
- Perform updates, patches, and upgrades to ensure system stability and security.
- Document procedures, system configurations, and best practices.
Here's what you'll need
- Minimum 2 years of hands-on experience with Cityworks administration.
- Working knowledge of ArcGIS and related GIS tools.
- Strong understanding of asset management and work order systems.
- Experience using Respond and Admin plug-ins.
- Experience with SQL databases, reporting, and data analysis is preferred.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong problem-solving skills and attention to detail.
- Familiarity with Action Manager – Activity Updates, Webhooks, and reporting tools such as Crystal Reports and Active Reports, the latter being the new standard in Cityworks 23.
- Experience with Crystal Reports, Active Reports and other reporting tools.
- Experience with Action Manager; Activity Updates and Webhooks.
- Knowledge of workflow design and automation within Cityworks.
- Familiarity with ITIL practices or municipal/public works operations.
Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees.
The physical and environmental demands required to perform the essential duties of this position include standing, walking, sitting, coordination, balance and agility demands, which may include the ability to stoop, kneel, squat, grasp, reach, perform repetitive hand movements. Additional demands may involve a specific level of dexterity, grip strength, climbing and cardiorespiratory demands. The work areas may be indoor, outdoor, have loud noise, active machinery, high pressure fluid systems, electrical equipment, confined spaces, heights and depths, fumes, air borne particles, noxious gases, and chemicals. The use of appropriate safety equipment will be mandatory in these areas to prevent hazardous contact.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision and basic life insurance, 401(k) plan, paid time off (allocated plans start date 17 days per calendar year), seven paid holidays, one floating holiday, and caregiver leave and the ability to purchase company stock at a discount as well as legally mandated benefits.
The base salary range for this position is $50,000.00 to $65,000.00; though will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on October 15, 2025. This position will be open for at least 3 days.
Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.
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