Wholesale Customer Service Representative
KREWE
Date: 1 day ago
City: New Orleans, LA
Contract type: Full time
About KREWE
KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.
In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.
As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.
We are currently searching for a proactive and detail-oriented Customer Service Representative to support our dynamic Wholesale Department. This role will oversee an extended region spanning multiple sales representatives and retail partners across both the optical and fashion segments. The ideal candidate will ensure exceptional customer experience, streamline operations, and drive retailer satisfaction while maintaining Krewe's premium standards.
This role is based in our New Orleans Headquarters 5 days a week.
Key Responsibilities
KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.
KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.
In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.
As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.
We are currently searching for a proactive and detail-oriented Customer Service Representative to support our dynamic Wholesale Department. This role will oversee an extended region spanning multiple sales representatives and retail partners across both the optical and fashion segments. The ideal candidate will ensure exceptional customer experience, streamline operations, and drive retailer satisfaction while maintaining Krewe's premium standards.
This role is based in our New Orleans Headquarters 5 days a week.
Key Responsibilities
- Customer Support & Communication:
- Serve as the primary contact for wholesale retailers and sales reps across assigned regions, handling inquiries, order processing, and after-sales support.
- Partner with both optical and fashion wholesale teams to ensure retailers have access to updated product offerings and marketing tools.
- Support tailored solutions to meet the needs of diverse retail partners in each segment.
- Respond to retailer queries about product availability, pricing, shipping, and returns promptly and professionally.
- Proactively address and resolve issues with orders, deliveries, and customer concerns to ensure seamless service.
- Sales Support:
- Assist regional sales representatives in preparing line sheets, product details, and order summaries.
- Provide key updates on inventory levels, new product releases, and special offers to retail partners.
- Support promotional programs, such as seasonal campaigns, spiff programs, and trunk shows.
- Operational Efficiency:
- Track key metrics for regional wholesale performance, including order volumes, fulfillment timelines, and account satisfaction.
- Collaborate with sales managers, fulfillment, marketing, and operations teams to align on goals and initiatives.
- Marketing & POS Coordination:
- Collaborate with marketing and fulfillment teams to provide retailers with updated materials like counter cards, displays, and promotional assets.
- Ensure stores receive the tools they need to create engaging displays and drive product visibility.
- Minimum of 2 years’ experience in customer service, account management, or wholesale operations, preferably in the eyewear, fashion, or luxury industries.
- Strong understanding of B2B wholesale operations and retailer management.
- Exceptional verbal and written communication skills with a customer-first mindset.
- Highly organized with excellent attention to detail and problem-solving abilities.
- Proficiency in Microsoft Office Suite, and knowledge in CRM tools (NuOrder), and order management software (NetSuite).
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- Competitive wage
- Group health plans: health, vision and dental insurance
- Welfare benefits: life, ad&d, supplemental voluntary coverage
- FSA Plan & HSA Program
- 401(K) Investment Options
- Adoption Assistance, EAP, Commuter Benefits
- Paid Parental Leave
- Quarterly Cultural Spend
- Ongoing Training and Development, an Educational Allowance
- 10 paid holidays and Paid Time Off accrual
- KREWE employee quarterly frame allowance (of course!)
KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.
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