Manager, Training Programs

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

Job Summary:

The Manager, Training Programs leads the planning, execution, and oversight of organizational training programs / initiatives that equip clinical staff with the knowledge, skills and resources to deliver high quality, patient-centered care. This role is responsible for managing a team of trainers, driving program effectiveness, aligning training strategies with business goals, and ensuring compliance with regulatory standards.

Duties & Responsibilities

Training Oversight:

• Acts as a strategic partner to leadership in assessing the company’s training methods, training content, and training deployment and providing recommendations for improvement aligned to the company’s business model and growth trajectory
• Partners with department leaders and subject matter experts to understand clinic/department training needs and training gaps; proposes solution-centered ideas to the Training department’s leadership
• Identifies and applies training and design strategies that result in the successful achievement of the company’s performance goals and compliance requirements
• Ensures training programs are standard, scalable, and adaptable to changing business needs
• Ongoingly reviews approved budget spend and resource allocation to ensure proper deployment and utilization in alignment with training department goals and objectives
• Leads and develops a team of training professionals (i.e., field trainers and instructional designers)
  
  

Training Development & Deployment

• Collaborates with the Head of Training & Director Training on the design, delivery and execution of training programs for continuous improvement
• Provides feedback on training quality, adoption, effectiveness and results in driving outstanding patient care
• Directs the use of technology platforms, learning management systems, and e-learning tools
• Ensures all training activities comply with HIPAA, QUADA, company policies, and quality standards
• Acts as a liaison between training teams and clinic/department leaders to ensure alignment of training programs with operational needs/priorities
• Promotes adoption of learning technologies and modern instructional practices across the organization
• Champions a culture of continuous learning across all levels of the organization
  
  

Supervisory Responsibilisities

• Provides direction, coaching, and performance management of trainers across clinical and call center operations
• Leads recruitment, onboarding, and development of new Training staff building a future talent pipeline for succession planning
• Fosters a collaborative, innovative, and accountable team culture aligned with Mia Aesthetics Core Values & Service Values
  
  

Required Skills/Abilities

• Strong management, team building and change management skills
• Strong communication skills (verbal and written) across all levels of the organization
• Strong organization and project management skills
• Strong background in instructional design and curriculum development
• Ability to guide a training team in developing, designing, and creating content in support of leadership’s strategic direction
• Ability to measure, analyze, and validate the value of programs to the business (i.e., data analysis)
• Proficient at problem solving independently and collaboratively within/across teams
  
  

Education & Experience

• Bachelor’s degree required; Master’s preferred in Training & Development, Learning & Development, Organizational Development, Psychology or related field
• Three plus (3+) years of work-related experience including managing teams
• Proficiency of MS Office Suite
• Experience in managing various learning management systems (Articulate 360 preferred) and software (i.e., Canva, Photoshop)
• Bilingual in English and Spanish preferred
  
  

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer, and answering multiple phone calls per day
• Must be able to lift up to 10-20 pounds at times
  
  

Travel Requirements

• Up to 50% travel to outside clinic locations for training purposes