IT Helpdesk

Description

We are LP Insurance

LP Insurance Services is an established and growing insurance brokerage firm, located in Arizona, California, Nevada, New Mexico, and Oregon.

We invest in our employees, clients and communities. That’s the LP Difference. The success of our employees is our success.

Let’s grow together!

Helping Make Your Dream a Reality

LP Insurance is serious about growth opportunities and builds teams committed to genuine knowledge, teamwork, and professionalism. We value being direct when it comes to opportunity and will provide a clear path forward.

Offerings

Benefits

LP delights in offering a fulfilling career with both stability and flexibility. LP offers a competitive salary and incredible benefits such as:

• 401k Plans – with 100% vested employer match
• Medical, Dental, and Vision – plans that fit your needs
• Short-Term and Long-Term Disability, plus Group Life Insurance – at no cost to you
• Paid Time Off – Take the time off you need, without worrying about accruals.
• Employee Assistance Program – including free counseling, legal advice, and more
  
  

The Position

The IT Helpdesk role focuses on supporting team members (end users) through the help desk system. This role will learn the company’s best practices for providing user support and customer service on company-supported computer, network, server and telephony applications, and more. An IT Helpdesk employee will progressively increase his/her responsibilities to move to an IT Support Specialist role.

The Job

Work under the direction of IT department team members to:

• Prioritize and troubleshoot IT Help Desk requests using strong analytical and problem-solving skills.
• Record all problems and their resolution in help desk ticketing system.
• Maintain computer networks and related computing environments, including computer hardware, server hardware, network hardware, systems software, applications software, and all configurations.
• Submit training materials and instructions for new and updated software or hardware.
• Support and troubleshoot virtual desktop environments, including AWS Workspaces, as applicable.
• Perform general network and software preventative maintenance to ensure all IT systems remain secure and stable.
• Support the Office 365 platform to ensure email and communication systems remain online and secure.
• Monitor IT security risks and elevate concerns as applicable.
• Perform data backups and disaster recovery operations.
• Assist in IT projects and support company-wide initiatives (e.g. training employees, software updates, and platform migrations).
• Be familiar with agency software solutions.
• Stay current with industry system information, changes and updates.
  
  

Requirements

Qualifications Needed

• High school degree or equivalent required.
• Associate’s or Bachelor’s degree in Information Systems or related field is preferred.
• Comptia A+ or Google IT Support Professional Certificate is preferred).
• Related experience in troubleshooting and providing help desk support is required.
• Ability to prioritize tasks, manage multiple responsibilities, and follow through to completion.
• Skilled in time management, organization and providing excellent customer service.
• Ability to interpret and carry out instructions furnished in written, oral, or diagram form.
• Knowledge of computers and applications such as Microsoft Office Suite and other applicable software, including but not limited to agency management systems, spreadsheets, databases, scanning tools, and email attachments.
  
  

How To Apply

Apply online at lpins.net.

LP Insurance is an Equal Opportunity Employer. All applicants will be considered for employment without regard to actual or perceived race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, medical condition, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other characteristic protected by applicable federal, state or local laws.

We look forward to working with you!