Health Program Manager 2

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Health Program Manager 2

Job Location:

COMPREHENSIVE HEALTH SERVICES

1450 E Eastside Loop Tucson, AZ 85710

Posting Details

Salary: $29.4778 HRLY/$61,313.82 Salary

Grade: 21

Closing Date: October 24, 2025

Job Summary

This position is responsible for planning, implementing and administering the delivery of integrated behavioral health care coordination to children in out of home care statewide. This position records, tracks and reports data related to care coordination and behavioral health service utilization. This position works with health care professionals, caregivers, clinic/hospital/specialty and community resources in a team approach to promote timely access to appropriate behavioral health services for CHP members.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

• Performs behavioral health care management, consultation, clinical advocacy and behavioral health system navigation to CHP members, caregivers, court officials and other DSC staff; provides technical assistance to CHP Program Administrators, Medical Directors, DCS field Management and Behavioral Health Provider staff; participates in the Child and Family Team process, when appropriate.
• Coordinates care with CHP Medical staff, Mercy Care or behavioral health providers regarding quality of care issues, treatment plan recommendations, or DCS CHP Mercy Care denials; works with other clinical staff to resolve issues; serves as a liaison between DCS and health plans during urgent or high profile matters. Enters notes in the Guardian system for any care coordination activities. Evaluate and complete CFT evaluations on a monthly basis to ensure fidelity of the Child and Family Team meeting process.
• Represents CHP in external meetings and activities with AHCCCS, AHCCCS contractors, Department of Health Services, Department of Economic Security, health care providers and other DCS divisions.
• Provides periodic training to DCS staff and stakeholders related to Behavioral Health System navigation; trauma informed care and the unique needs of the foster care population.
• When assigned by manager, participates/is available telephonically for brief periods beyond regular work hours, or on a rotational basis; handle incoming telephonic inquiries from members, providers, care givers and DCS staff during off hours. Respond to prior authorization requests by submitting to CHP leadership when appropriate.
• Participates on teams to identify and address systemic issues using the DCS Management System; participates with policy/procedure development and technical assistance tools.
• Other duties as assigned as related to the position.
  
  

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• DCS policies, procedures, and current State, Federal and local laws governing AHCCCS/Medicaid health plan operations and requirements
• Healthcare administration as it relates to children in foster care
• Clinical standards and quality of care; trauma informed care principles and behavioral health evidenced based practices
• Microsoft applications
  
  

Skills In

• Verbal and written communication
• Clinical problem solving
• Clinical management and leadership practices
• Interpersonal, community and group relations
  
  

Ability To

• Plan, organize and administer clinical care coordination within Arizona’s systems of care; the foster care system and related agencies
• Maintain up-to-date knowledge of agency and department policies and procedures
• Understand importance of and respect for the confidentiality of member information in accordance with applicable standards and regulations
• Clearly identify problem, analyze situation, and rectify quality of care concerns
• Discern and address the responsible stakeholder for issues identified in care coordination
• Work under pressure in a high pace environment
  
  

Selective Preference(s)

Bachelor's degree or higher.

Pre-Employment Requirements

In-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks; must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

The ability to secure and maintain an Arizona Fingerprint Clearance Card; and the ability to secure and maintain clearance from the CPS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans
  
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [email protected]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.