SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO)

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Administrative Manager NM2, to function as a Special Assistant to the Chief Information Officer (CIO), who will:

• Serve as a key strategic partner and operations lead within the CIO’s Office. Supporting the CIO and Office staff in advancing the Agency’s technology and digital transformation agenda by managing internal operations, analysis and report generation, CIO’s office personnel/resource coordination, and communication amongst CIO office staff and CIO direct reports in a dynamic, highly technical, and fast-paced environment.
• Function as a trusted resource to the CIO for administrative and operational strategy, ensuring optimal utilization of ITS resources, staff, communications, and executive time. The position requires a high-level understanding of enterprise IT functions, organizational effectiveness, and public sector administration.
• Oversee the day-to-day administrative and operational flow of the CIO’s office, ensuring efficiency and strategic alignment across all ITS initiatives. Manage the CIO’s calendar, communication, and priorities; track meeting follow-ups and ensure follow through and completion, intra-agency requests, urgent issues, and other ITS-related actions from request to fulfillment; lead planning and implementation of executive staff meetings, IT governance councils, and other ITS-related meetings.
• Prepare executive-level presentations, Commissioner’s Office reports, strategic briefs, talking points, memos, and visualizations for internal and external stakeholders. Edit and standardize complex technical content for clarity, audience-appropriateness, and executive visibility. Develop and maintain communications and contact lists to support the CIO and CIO Office.
• Ensure deliverables are tracked and completed to final resolution. Collaborate and communicate with engineering, cybersecurity, infrastructure, analytics, and PMO teams to track key milestones, manage program interdependencies, and proactively identify areas of misalignment or risk. Support the CIO and CIO Office staff in translating high-level goals into operational plans and performance metrics.
  
  

Hours/Shift:

9:00AM-5:00PM

ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Minimum Qualifications

• A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• A four-year high school diploma or its educational equivalent and six years of
  
  

satisfactory, full-time progressively responsible experience as described in "1"

above, 18 months of which must have been in an administrative, managerial,

executive or supervisory capacity. The supervisory work must have been in the

supervision of staff performing clerical/administrative work of more than

moderate difficulty; or

• Education and/or experience equivalent to "1", "2" or "3" above. However, all
  
  

candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above

the high school level may be substituted for the general clerical/administrative

experience (but not for the administrative, managerial, executive or supervisory

experience described in "1", "2" or "3" above) at a rate of 30 semester credits

from an accredited college for 6 months of experience up to a maximum of 3½

years.

Preferred Skills

• Proven ability to manage executive-level operations within a large, complex organization, including calendar coordination, meeting logistics, correspondence tracking, and action item follow-up for senior leadership. - Exceptional organizational and analytical skills, with the ability to manage multiple priorities, synthesize complex information, and translate strategic goals into actionable plans. - Strong written and verbal communication skills, including experience preparing executive briefings, reports, memos, and presentations for internal and external stakeholders. - Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, Visio), SharePoint, and collaboration or project tracking tools such as ServiceNow. - Experience with performance tracking, dashboard creation, and metrics-driven reporting to support executive decision-making and transparency. - Ability to interpret and distill technical content into clear, audience-appropriate language suitable for agency executives, program leads, and policymakers a plus. - Demonstrated experience in supporting IT leadership or technology program offices, with high-level familiarity with enterprise technology functions such as infrastructure, cybersecurity, application development, data analytics, and project management a plus.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.