Guest Relations Representative

Department: BGMC Guest Relations

Location: Buffalo General Medical Center

Location of Job: US:NY:Buffalo

Work Type: Part-Time

Scheduled Work Hours: 4:30a-12:30p, 5a-1p, 8a-4p, 9a-5p

Shift 1

Job Description

The Guest Relations Representative creates ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. Provides They provide information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan.

Education And Credentials

HS diploma or GED.

Experience

One year customer service experience in a hospital/medical facility required.

Working Conditions

Essential

• Weight Requirement - Heavy (up to 100 lbs)
  
  

Job Details

Standard Hours Bi-Weekly: 37.50

FTE: 0.500000

Weekend/Holiday Requirement: Yes

On Call Required: No

With Rotation: No

Work Arrangement: Onsite

Union Code: U07 - CWA 1168 BGH TCC

Requisition ID#: 7482

Grade: C2

Pay Frequency: Bi-Weekly

Salary Range: $17.08 -$25.47

• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
  
  

Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

Position Guest Relations Representative

Location US:NY:Buffalo | Clerical | Part-Time

Req ID null

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.