Heavy Rents Specialist

Job Details

Description

Knowledge and Skill Requirements:

• Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong mathematical skills required, with the ability to perform calculations and solve complex problems.
• Strong verbal and written communication skills, able to maintain composure and clarity when handling challenging or high-stress interactions.
• Excellent interpersonal and customer relations skills, fostering a positive experience for both employees and customers alike.
• Exhibit a strong desire to learn new technologies and integrate them into daily operations to improve service and efficiency.
• Highly motivated and driven by the goal of meeting and exceeding company objectives, with a strong understanding of the company’s equipment and market trends.
  
  

Essential Job Functions

• Build and maintain strong customer relationships to drive repeat business and loyalty.
• Prospect new accounts to grow Stowers’ rental market share.
• Prepare accurate, competitive rental quotes using Salesforce/CRM.
• Coordinate equipment delivery and logistics with operations via DBS.
• Monitor fleet availability and utilization to optimize efficiency and profitability (DBS/iStowers).
• Collaborate with sales, service, and product support to ensure a seamless rental experience.
• Partner with the used equipment and service teams to monitor fleet maintenance and repairs in order to maximize profitability.
• Maintain in-depth knowledge of Caterpillar equipment to provide expert recommendations.
• Track rental performance metrics and support demand and revenue forecasting.
• Ensure accurate processing of rental transactions, documentation, and billing (DBS/Unit 4).
  
  

Preferred Experience And Skills

• Experience with Microsoft Office suite is required. Salesforce and DBS experience is preferred.
• Previous experience with heavy equipment operation, valuation, rental or sales is not required but is preferred.
  
  

Physical And Mental Requirements

• Demonstrated ability to work collaboratively in a team environment, contributing to shared goals and fostering positive relationships.
• Must be able to pass background check, physical exam and drug screening test.
  
  

Work Environment

The environment is collaborative, and you will work closely with cross-functional teams such as operations, sales, parts and service. Flexibility and adaptability are key as you may need to address emerging issues and balance multiple priorities. The workplace fosters a customer-focused culture, where excellence in customer service quality, both internally and externally, is a primary objective