Branch Operations Manager

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Purpose

The role of the Branch Operations Manager is to manage the performance of the branch/sales team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch/sales team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the ‘Purpose to Promise’.

Key Responsibilities

OPERATIONS

• Drives operational excellence within the branch/sales team by ensuring single systems and standards are met
• Ensures all inventories and fixed assets are maintained and controlled
  
  

SAFETY

• Ensures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHA
• Document and record all work-related injuries and illnesses
  
  

TALENT MANAGEMENT

• Build a high performing team through recruitment, development, coaching, and leadership
• Builds and maintains a high-performance team by evaluating and coaching team members’ performance, supporting appropriate training and development methods, and team building
• Provides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performers
  
  

FINANCIAL

• Develops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch/sales team to ensure budgetary compliance with Regional and Corporate goals
• Updates executive team with regional results during financial review meetings including counter measures to address deficient areas
• Develops and grows vendor and customer relationships to grow the business
• Achieves EBITDA and ROI key financial metrics in their assigned branch/sales team
• Monitors and actively manages the branch/sales team as it relates financial performance, including but not limited to growth, retention, pipeline management, account management, and profitability for assigned customers
• Implements and follows company pricing strategy
• Drives accountability to achieve goals with Assistant manager and direct reports
  
  

BUSINESS PLANNING

• Develops annual budget and planning process
• Collaborates with Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch/sales team forward
• Provides managerial direction and leadership to the branch/sales team. Tracks progress on established success metrics
• Works with internal and external partners to drive directional product and service sales
• Maintains up-to-date understanding of produce knowledge & industry trends
  
  

CUSTOMER FOCUS/SALES

• Establishes a team culture among markets and holds the team to Reece’s standard of customer satisfaction
• Ensures all customer service complaints are handled effectively and efficiently
• Develops sales strategies for the region in close cooperation with senior management and assists Regional Sales Manager in executing the sales strategy to meet growth objectives and sales goals
• Recommends territory configuration as appropriate using prudent business judgement, while maximizing available resources
  
  

COMMUNICATION

• Fosters a positive working environment aligned with MORSCO’s vision and core values
• Holds regular staff meetings with direct reports and participated in VICE PRESIDENT | DIRECTOR team meetings
• Effectively works in a collaborative manner with different work groups throughout MORSCO, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT
• Effective daily management of Branch/sales team - the staff, sales, systems and procedures should be at the standard
• Ability to read, interpret, and action documents such as sales reports, operating reports, inventory reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals
• Report as required to the VICE PRESIDENT | DIRECTOR on:
• Results, major issues and activities
• Recommendations for business improvement / growth
• Any new initiatives and ideas to achieve company business objectives
• Competitor activity and pricing
• Ability to effectively use Microsoft, Excel, Word, and Eclipse or Mincron
• Perform other duties as assigned
  

Key Capabilities

BUSINESS ACUMEN

• Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results
• Using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
  
  

Coaching And Developing Others

• Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
  
  

COMMUNICATION

• Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message
• Listening actively to others
  
  

CUSTOMER FOCUS

• Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities
• Crafting and implementing service practices that meet customers’ and own organization’s needs
• Promoting and operationalizing customer service as a value
  
  

DECISION MAKING

• Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
• Choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions
• Taking action that is consistent with available facts and constraints and optimizes probable consequences
  
  

DELEGATION AND EMPOWERMENT

• Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up
  
  

DRIVING FOR RESULTS

• Setting high goals for personal and group accomplishment
• Using measurement methods to monitor progress toward goals
• Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
  
  

EARNING TRUST

• Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions
• Treating others and their ideas with respect and supporting them in the face of challenge
  
  

GUIDING TEAM SUCCESS

• Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
  
  

INFLUENCING

• Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
  
  

SELECTING TALENT

• Evaluating and selecting internal and external talent to ensure the best match between the individual and the work requirements.
  
  

TECHNOLOGY SAVVY

• Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
  
  

Minimum Qualifications

• A bachelor’s degree is required or equivalent job experience
• A proven record of leadership (e.g., progression through positions of increasing responsibility) is beneficial.
• Good communication skills and the ability to work well with people are essential.
  
  

Preferred Qualifications

• Industry experience
  
  

Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All Full-time Associates Are Eligible For The Following Benefits

• Medical and Dental Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid Life Insurance
• Short Term Disability
• 401(k) Plan
• Paid Time Off (PTO) - plus paid holidays
• Parental Leave
  
  

Voluntary Benefits

• Vision
• Long-term Disability
• Voluntary Life and AD&D Insurance
• Additional Voluntary Benefits through Corestream
  
  

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.