Operations Supervisor

Job Description

The Operations Supervisor plays a critical role in ensuring the efficient staffing within Digital Completions Services (DCS) and across NOV Digital Services (NDS), asset management, cost control, planning, coordination, and execution operations. This role is responsible for managing resources and scheduling equipment, scheduling personnel, managing support of ongoing operations, managing equipment fleet logistics, overseeing dispatch activities, and ensuring customer requirements are met with precision and timeliness. The Operations Supervisor serves as the central hub of communication between field personnel, internal stakeholders, and customers, supporting both day-to-day operations and long-term operational excellence.

Key Duties And Responsibilities

Logistics & Dispatch

• Work with management to develop resource plans for inventory and personnel based on the sales pipeline.
• Plan and coordinate the daily deployment of NOV equipment and personnel to completion sites (frac fleets, coiled tubing, service/workover/drill-out rigs).
• Ensure timely mobilization, rig-up/rig-down, repair scheduling, and return of deployed equipment.
• Periodically check field operations via NOV’s Max Completions; address urgent service or equipment requests and escalate issues as needed.
• Prepare and distribute daily summaries and a 7-day forecast to stakeholders.
  
  

Communication & Coordination

• Serve as the primary point of contact between clients, client contractors, and NOV field service teams to ensure operational alignment.
• Lead operational meetings and discussions between clients, contractors, and NOV stakeholders to drive efficiency and meet client timelines.
  
  

Resource & Operational Management

• Develop personnel and asset business cases with management staff to source assets per backlog requirements.
• Allocate manpower and equipment resources to maximize operational efficiency.
• Maintain accurate documentation of deployed assets, service calls, and equipment usage.
• Support NOV stakeholders with execution planning and client management.
  
  

Performance & Reporting

• Generate daily operations reports and lessons learned for continuous improvement.
• Provide documentation support to billing personnel for timely invoicing.
• Develop and maintain requirements documentation related to process, hardware, and software improvements.
• Analyze and report client request trends to identify improvement opportunities.
  
  

Minimum Qualifications

• High school diploma or equivalent.
• 2+ years of proven experience in logistics, dispatching, scheduling, or coordination roles.
• Proficiency with Microsoft Office Suite.
• Skilled in various communication platforms (email, text, phone, group chat applications).
• Valid U.S. Driver’s License with a clean MVR.
• Ability to travel to field sites and client offices as required.
• Ability to work non-standard hours and be on call 24/7 as operations demand.
• Ability to lift up to 50 lbs.
• Strong organizational and multitasking skills in fast-paced environments.
• Excellent communication skills (English).
• Strong customer service orientation and ability to communicate effectively across multiple levels of internal and external stakeholders.
  
  

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• Bilingual (English/Spanish) communication skills.
• Working knowledge of upstream oil and gas completions operations, equipment, and terminology.
• Experience across multiple service lines and geographies within oilfield service providers.
• 5+ years of proven experience in logistics, dispatching, scheduling, or coordination roles.
  
  

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

About The Team

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.