Assistant General Manager

The Dermot Company, LP, is a fully integrated real estate enterprise with over 30 years of experience, over $5 billion in assets, and nearly 8,000 units under management. As a diversified firm, we develop, invest in, and manage luxury multi-family buildings in New York City and Florida. Dermot is committed to providing an outstanding residential experience for residents and attractive returns to investors.

About This Role

The Dermot Company, a New York and Florida based real estate developer and operator, is seeking an Assistant General Manager. Reporting to the General Manager (GM), the Assistant General Manager (AGM) will be play a vital role in the smooth operation and success of a multifamily community. Working closely with the GM, the AGM will support all aspects of property operations, including leasing, resident relations, financial administration, vendor coordination, legal/compliance, and team support. The goal is to deliver an exceptional resident experience while ensuring the property meets operational, financial, and regulatory standards.

Responsibilities Include

Property Operations & Compliance

• Assist the General Manager with daily operations, ensuring efficient and compliant management of the community.
• Maintain accurate property-level data, prepare monthly operational reports, and support special projects as assigned.
• Prepare and distribute resident notices, memos, and correspondence as directed.
• Support building code compliance with requirements and ensure adherence to all federal, state, and local housing laws, including Fair Housing.
  
  

Leasing, Resident Relations & Retention

• Support leasing efforts by greeting prospects, conducting tours, qualifying applicants, and presenting available homes professionally.
• Assist with all leasing-related activities, including move-ins, renewals, resident insurance, and rental eligibility verification.
• Maintain accurate resident records including lease dates, charges, credits, and account details.
• Promote resident retention through proactive communication and resolution of concerns.
• Mediate resident discussions and ensure the highest level of resident satisfaction through excellent service and follow-up.
  
  

Financial Administration & Collections

• Process rent payments, AR tracking, promptly and accurately. Prepare three-day notices, past due balance letters and file evictions.
• Monitor delinquent accounts, initiate and follow through with legal proceedings, and attend court hearings if required.
• Prepare tenant arrears reports and coordinate with legal teams as needed.
• Process security deposit refunds in compliance with state and company policies.
• Support budget preparation and assist with monthly financial reporting and variance tracking.
  
  

Vendor Coordination & Maintenance Support

• Source, schedule, and manage vendors and contractors, ensuring quality work and adherence to property standards.
• Oversee proper invoicing and vendor statement reconciliation.
• Coordinate maintenance work orders and ensure timely completion of projects.
• Support the maintenance team with communication, scheduling, and resident updates.
  
  

Team Collaboration & Leadership Support

• Provide support in the absence of the General Manager and assist with managerial duties as directed.
• Support and coach office staff to improve performance and operational efficiency.
• Attend team meetings, take notes to follow up with Action plan, and assist executing on the follow-up actions.
• Ensure the office and leasing areas are maintained in a pristine, professional, and welcoming condition.
  
  

About You And What You Offer

• High School Diploma, or Associate’s degree (A.A. or A.S.) or equivalent combination of education and experience.
• 2+ years of experience in multifamily property management (experience in luxury preferred).
• Knowledge of rent stabilization regulations, IAI/MCI filings, and affordable housing compliance is strongly preferred (for regulated markets).
• Proficiency with property management software (Yardi, RealPage ILM, On-Site) and Microsoft Office/Google Workspace.
• Strong interpersonal and communication skills with a customer-first mindset and high emotional intelligence.
• Detail-oriented with strong organizational, analytical, and problem-solving skills.
• Valid driver’s license and reliable transportation may be required for travel between properties.
• Authorized to work in the United States without restriction.
  
  

About Our Culture, Salary & Benefits

Our team is the most valuable asset we have. The individual life experiences, knowledge, creativity, skills, self-expression, unique capabilities, cultural influences and talent that our team members share at Dermot collectively contribute to Dermot's culture and success.

Our compensation and benefits package includes a competitive salary, commensurate with experience with bonus potential, comprehensive benefits including medical, dental, and vision, life, long-term disability, employee assistance program, paid time off, and retirement with match when eligible.

Dermot strives for an environment where everyone feels welcome and safe. We actively work to offer equitable opportunities for all and look for the right balance of potential, skills, kindness and curiosity. Dermot does not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, or veteran status. We celebrate authenticity and we encourage you to apply if you would like to be considered for this role.