Office Assistant I - Healthy Families Primary Care
UPMC
Date: 10 hours ago
City: Erie, PA
Contract type: Full time
UPMC’s Healthy Families Primary Care is seeking a friendly and organized Office Assistant I to join our team. In this role, you’ll support patients and providers by scheduling appointments, handling phone inquiries, managing check-ins, and ensuring a smooth office flow. Experience with Epic (Bridges)/EMR systems, phones, cashiering, and scheduling is preferred, as you’ll play an important part in creating a welcoming and efficient environment for our patients.
This full-time position will work Monday through Thursday from 7:00am to 5:30pm and on Friday from 7:00am to 2:30pm. No holidays or evenings are required and any weekend shifts would be on a voluntary basis.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
This full-time position will work Monday through Thursday from 7:00am to 5:30pm and on Friday from 7:00am to 2:30pm. No holidays or evenings are required and any weekend shifts would be on a voluntary basis.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- High school diploma or GED is required.
- 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred.
- Word processing and computer experience preferred.
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