Account Director

The Company

EBM Software is a data solution company specializing in next-gen business analytics tools. We empower M&A professionals, finance departments, and organizations with fast, accurate, reliable insights.

Our software suite lets you tap into the power of data, making it accessible to manage, interpret, and scale.

THE ROLE

EBM Software is now seeking a strategic and experienced Account Director to join our team. In this pivotal role, you will be responsible for EBM’s acccultivating key client relationships, driving revenue growth, and ensuring outstanding customer satisfaction. EBM is uniquely positioned with a diverse client base of privately held companies, leading private equity firms, and investment banks. We are looking for an individual who is deeply relationship-focused and has a keen interest in the intersection of data management, finance, and technology.

Responsibilities

• Client Relationship Management: Proactively build and maintain strong, long-lasting relationships with clients, acting as the primary point of contact for account-related matters.
• Customer Advocacy: Act as a trusted advisor to clients. Understand clients' business objectives and challenges to position our solutions effectively. Provide consultative guidance and tailored recommendations to address client needs.
• Revenue Growth: Drive revenue expansion by developing and executing strategic account plans that identify and capitalize on opportunities for upselling and cross-selling.
• Customer Metrics: Develop, monitor and analyze key client metrics (e.g., adoption, retention, satisfaction), translating data into actionable insights to inform strategy and drive continuous improvement.
• Contract Negotiation: Involvement in contract negotiations, ensuring favorable terms for both the client and EBM Software. Collaborate with internal stakeholders, including legal and finance teams, to finalize agreements.
• Customer Support: Collaborate closely with finance and support teams to ensure smooth onboarding, implementation, and ongoing support for clients. Proactively address any issues or concerns and work closely with the customer support team to maintain high levels of customer satisfaction.
  
  

Requirements

• Bachelor’s degree in business administration, finance/accounting, computer science, or related field.
• 7-12 years of proven experience in account management or sales.
• Demonstrated track record of driving revenue growth.
• Strong interpersonal and communication skills, with the ability to build rapport and influence key stakeholders.
• Excellent negotiation and presentation skills, with a customer-centric approach.
• Strategic thinker with the ability to identify opportunities and develop effective client-management strategies.
• Proficiency in CRM software and Microsoft Office suite.
• Self-starter who is self-motivated and results-oriented, with a passion for technology, strategic thinking, and innovation.
  
  

Join our dynamic team and play a crucial role in driving the growth and success of our business. If you are a proactive and results-driven professional with a passion for client relationships, we want to hear from you! Apply now to become our next Account Director.

About Us

Xerxes Global Holdings is comprised of the following businesses:

• EBM Software delivers performance software solutions that drive growth for private equity funds, investment banks, and middle market to large corporations.
• Blue Ops specializes in strategic M&A advisory and business growth in private equity, investment banking, portfolio companies, etc.
• The Association of Retail and Consumer Professionals (ARC) is the parent organization of the Category Management Association (CMA), the Shopper Insights Management Association (SIMA), the Retail Dieticians Business Alliance (RDBA), and the Space Planning Association (SPA).
• XGS is our new data science and artificial intelligence business headquartered in Dublin, Ireland that focuses on developing and productizing advanced analytics for clients.
• Studio X provides a full range of video production to internal and external clients our of our film studio in Minneapolis.
  
  

Employees here are an elite group of bright, strategic thinkers. They are encouraged to take the ball and run with it, and there’s no question your impact can be felt. Our employees are highly valued on an individual level and are constantly pushed to grow and continuously move onward and upward in their careers. Here, you’ll work with top-level executives and thought leaders, making connections, and continually learning. We do everything possible to ensure you can grow and shine in your role.

Xerxes Global, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.