Office Services Support II

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking an Office Services Support to join our team!

The individual in this role will have the opportunity to provide support and coordination to department and office.

What are the responsibilities and opportunities of this role?

• Supports all aspects of mailroom operations, including both incoming and outgoing processes, ensuring consistent service and coverage during absences or high-volume periods
• Operates and maintains mailroom equipment, ensuring reliability and efficiency in daily operations
• Oversees the accurate and timely processing, distribution, and delivery of mail and packages across departments
• Coordinates with postal and courier vendors to ensure effective handling of incoming and outgoing shipments
• Monitors and replenishes mailroom and office supply inventories to maintain smooth operations
• Assists Facilities with general office support, including pantry restocking and light logistics as needed
• Contributes to continuous improvement by identifying efficiencies and supporting updates to mailroom procedures
• Provides training support and serve as a knowledgeable resource for new or temporary mailroom staff
• Performs other administrative or operational duties as assigned by the Building Operations Manager
• Applies knowledge to help solve problems of relatively limited scope and complexity
• Coordinates with other internal departments and team members
• Communicates with USPS, courier, presort, & print vendors
• Performs special projects and other duties as assigned
  
  
  

Requirements

What are the must-have qualifications for a candidate?

• Valid and unrestricted driver’s license and acceptable driving record
• Demonstrated ability to pay attention to details
• Good communication skills
• Demonstrated ability to provide excellent customer service
• Ability to follow process
• Time management/ability to meet deadlines
• High School diploma or equivalent
• Proficient use of various core systems, office and computer equipment and software packages
  
  
  

Compensation Overview

The full hiring range for this role is $20.76 - $27.40, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
  
  
  

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Salary Description

$20.76-$27.40/hour