Customer Relations Manager

Description

Our Story

Are you are looking for a fun new place to call home? If you desire the opportunity to work with people that feel like family, a place that values respect of others, ownership for your role in the organization, and freedom to do the right thing, you just may have what it takes to be a Chesmarian.

Chesmar Homes entered the Texas market in 2005 with a mission and philosophy rooted in the core values: Do the Right Thing, Respect Everyone, Ownership, Freedom & Responsibility, and Having Fun. Three years ago, Chesmar joined the Sekisui House family, one of the world’s largest homebuilders and together we are dedicated to making home the happiest place in the world.

We focus on building uniquely styled homes with superior craftsmanship, aspiring to be the builder of choice for our homeowners. At Chesmar Homes, we believe in fostering an inclusive work environment that promotes work-life balance and supports our team in every way. We are Chesmarians, united in setting the higher standard in everything we do. Building homes is not just our job; it’s our passion, ingrained in our DNA.

Your Next Great Adventure

The primary responsibility of the Customer Relations Manager is to provide exceptional service to Chesmar homeowners with warranty issues. The position will serve as the primary contact for customers post-closing and will coordinate directly with vendors to timely complete open warranty service/repair requests.

Responsibilities And Duties

• Complete Homeowner Orientation with every buyer to provide exceptional experience and quality home.
• Maintain consistent Eliant Scores for the Move In, Mid-Year, and Year End Surveys
• Determining best course of action to address service requests.
• Assigning the customer relations reps to address certain open service requests according to the division’s warranty process/policy.
• Communicate the Warranty process in-person with homeowners prior to closing.
• Responsible for document control and administrative functions for customer relations processes.
• Run monthly reports and weekly service reports to evaluate success metrics for warranty.
• Work with the VP, Operations and VP, Construction as needed to address challenging customer service issues and to identify opportunities to improve the division’s approach to customer relations.
• Provide superior customer service to both internal and external stakeholders.
  
  

Qualifications

Success is Built On

• On-site, hands-on experience in new home construction with strong knowledge of office management systems, reports, and procedures.
• Excellent interpersonal, verbal, and written communication skills with customers, vendors, and team members, supported by exemplary customer service and professional demeanor.
• Strong problem-solving, critical-thinking, and decision-making skills, with confidence in determining and following the best course of action.
• Collaborative, team-oriented approach with the ability to adapt to changing business practices and industry challenges.
• Highly organized with strong attention to detail, time management, and multitasking abilities; capable of prioritizing and delegating tasks effectively.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have a valid driver’s license and successfully pass a background check.
  
  

Perks

At Chesmar, we’re committed to helping our team members be better —professionally, financially, physically, and mentally. We offer competitive compensation, comprehensive healthcare coverage focused on overall well-being, 401(k) contributions, paid time off and holidays, and opportunities for professional growth and development.

Chesmar Homes is an equal opportunity employer and does not discriminate against applicants or employees. We welcome applications regardless of race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

If this sounds like fun, we would love to hear your story. Apply today and join the Chesmar Homes family!