INTL Technician Pro

Technician - Pro

Department: Service

Reports To: Service Manager

Overview

The Pro Technician’s main responsibility is to perform high quality maintenance and repairs on International Motors and IC Bus products. The Pro Technician’s competencies and continuous improvement of technical knowledge and skills, combined with a commercial mindset, will ensure high-level performance and customer satisfaction.

Satisfied customers, on-time delivery, and safety at work are achieved by following defined processes, standards, and guidelines. A Pro Technician also acts as an improvement coordinator for both people and processes in the workplace. The Pro Technician contributes to customer satisfaction, dealer profitability, and safety on our roads.

Benefits

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Key Responsibilities

Prepare for service by reviewing repair orders, gathering tools and information, and ensuring required parts are at the work bay for efficient repairs.

Perform maintenance and repairs safely and accurately by following established procedures—inspecting vehicles, using diagnostics, securing parts, addressing issues, and handling materials properly.

Complete repairs on time by preparing vehicles, sourcing parts and information, managing deviations, returning unused parts, cleaning the workspace, documenting work, and reporting additional issues.

Wrap up service tasks by documenting work in the repair order, clocking out, completing handovers if needed, and preparing the next job.

Mentor colleagues and apprentices by sharing expertise, offering hands-on training, and providing guidance to build skills and confidence.

Promote safety and compliance by coaching on procedures, encouraging safe behavior, and ensuring tools and equipment are properly maintained.

Maintain product knowledge of International and IC Bus offerings to support repairs, align with business goals, and perform duties accurately.

Apply technical expertise in troubleshooting, vehicle systems, tools, and documentation to perform service and repairs independently.

Use software and digital tools to perform diagnostics, access repair information, manage work orders, and improve service efficiency.

Communicate effectively with team members, customers, and leadership to promote understanding, collaboration, and positive outcomes.

General Knowledge and Skills You WIll Need

Deliver exceptional service by maintaining consistent communication, understanding needs, and ensuring a positive, solution-oriented experience.

Take proactive action to address challenges, identify opportunities, and drive continuous improvement without waiting for direction.

Inspire and motivate others by fostering confidence, resilience, and a shared sense of purpose in a goal-driven environment.

Develop and follow plans to achieve objectives, organize group tasks, and allocate resources for efficient operations.

Solve routine issues with effective, customer-focused, and cost-efficient solutions that ensure satisfaction and efficiency.

Collaborate across departments to achieve shared goals and contribute to a positive, team-oriented workplace.

Communicate openly and respectfully with all stakeholders to promote active listening, clear dialogue, and collaborative problem-solving.

Desired Education and Experience

High school education or equivalent

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.