Director, Supply Chain Operations & Customer Focus

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.

POSITION DESCRIPTION: The Director of Supply Chain Operations & Customer Execution is responsible for leading all day-to-day supply chain execution activities at DrinkPak, ensuring seamless procurement, effective customer communication, efficient vendor management, and optimal logistics performance. This role drives world-class service, resiliency, and cost management while building strong external relationships with customers and suppliers. The leader ensures materials, information, and finished products flow seamlessly to meet customer commitments and business objectives. This role is a Customer- and Vendor-Facing Execution Leader.

LOCATION: The position is based at DrinkPak’s headquarters in Santa Clarita, California.

BENEFITS: The health and wellbeing of our teams is important to us. We offer:

• FREE PPO medical, dental and vision insurance for our employees AND their dependents
• A cell phone stipend
• Annual discretionary bonus
• 401(k) match program, pet insurance, life insurance and more

RESPONSIBILITIES

• Oversee procurement of raw materials, packaging, and indirect goods.
• Lead supplier contract management, compliance, and risk mitigation (including ESG, diversification, and audit requirements).
• Manage Material Requirements Planning (MRP) and ensure accuracy of order execution.
• Direct Brand/Customer Management teams to drive proactive communication, OTIF service, and best-in-class customer satisfaction.
• Develop and optimize transportation strategies while managing carrier partnerships.
• Lead rapid resolution of material shortages, logistics delays, and critical execution issues.
• Build, mentor, and retain high-performing Procurement, Brand/Customer Management, and Logistics teams.
• Partner with the Strategy & Innovation leader to align processes, integrate systems, and drive cross-functional standardization.
• Embed resiliency practices across the supply chain, ensuring continuity during disruptions.

Key KPIs:

• On-Time In-Full (OTIF) Service
• Net Promoter Score (NPS) / Customer Satisfaction
• Procurement Savings / Cost Avoidance
• Supplier On-Time Delivery
• Supplier Risk/Compliance
• Freight Cost per Unit / Case
• Supplier Lead Time Reliability
• Shortage / Stockout Incidents
• MRP Execution Accuracy
• Customer Response Time
• Critical Issue Resolution Lead Time
• Team Productivity
• Supply Chain Disruption Recovery Time

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without prior notice.

QUALIFICATIONS

• Bachelor’s Degree preferred; and/or a combination of relevant education and work experience that will allow for successful job performance.
• Minimum of 5-7 years of experience in manufacturing/supply chain/customer service environment; 7+ years preferred.
• Analytical skills and proficiency in data analysis tools such as MS Excel, Tableau, or PowerBI
• Familiarity with an ERP or inventory management system is a plus.
• Ability to anticipate and solve problems.
• Strong verbal and written communication skills with the ability to communicate with all levels of the organization.
• Strong project management, time management, organization, and communication skills
• Detail-oriented and able to problem-solve and cross-check documentation.

OUR VALUES

Our company’s culture is guided by our shared values of Speed, Intensity, and Purpose. These values are demonstrated in the following ways based on the role within the organization.

• Speed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently.
• Intensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach.
• Purpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK.

ABOUT DRINKPAK

DrinkPAK is the premiere contract manufacturer of aluminum canned beverages in North America. The Company manufactures and distributes billions of cans of product for the most prominent global beverage brands. With 1.4 million square feet of production and warehousing space in California and 3 million square feet under construction in Texas, DrinkPAK supports procurement, purchasing, batching, filling, packaging, and warehousing activities for both large, complex organizations as well as high-growth emerging brands. The Company is committed to providing world-class customer service through technology, flexibility, and industry-leading talent.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee frequently is required to talk and hear, in person, via video conferencing (e.g., Zoom, Microsoft Teams, Google Meet, etc.), and telephonically.
• The employee frequently is required to reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The employee is occasionally required to stand and walk and is frequently required to sit.

Base Salary Compensation Range: $200,000 - 240,000