Loan Services Rep I or II (Full-time)

Description

PAY GRADE: 19N/20N

PAY RANGE: $19.07 - $31.88 / hour

DEPARTMENT: Loan Services

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

The ideal candidate for this Loan Services position will have a positive attitude, great member service skills, highly motivated, and be flexible with the ability to multi-task and problem solve. The individual should possess good time management skills and a desire to learn new tasks.

Responsibilities Of The Position Include

• Good communication skills
• Dependable (good attendance, arrive to work on time as scheduled)
• Ability to work effectively individually and as a team member
• Ability to meet deadlines under pressure
• Accurately perform & process loan payoffs, file maintenance
• Efficiently and accurately record information in processing various reports
• Research and resolve member concerns and disputes
• Maintain knowledge of credit union products and services
  
  

Requirements

Requirements of the position include a general understanding of:

• Credit report and credit reporting
• DMV documentation, title tracking, and title perfection
• Real estate products and documentation
• Processes incoming demands, reconveyances
• Ability to create and understand spreadsheets
• Provides assistance with scanning, entering data, recording information, answering telephones, and general office functions as necessary
• GAP/MBI
• Life and Disability Insurance
• Collateral Protection Insurance