Ambassador at White Plains Hospital

Application Deadline: 14 November 2025

Department: Operations - Field(OPS001)

Location: I71-6_15 DAVIS AVE

Compensation: $17.00 / hour

Description

Position: Parking Ambassador
Location: White Plains Hospital
Hourly Pay: $17
*Flu and Covid vaccinations required*

Greet and direct patients, visitors and vendors in a warm, welcoming professional manner. The Care Concierge will assist patients as they navigate the building as well as facilitate patient navigation to various individuals and services as part of the interdisciplinary care team. They will have responsibility for the overall effective, friendly, and efficient functioning of the daily operations in the lobby/reception area. Will participate in improvement initiatives with the ultimate goal of exceptional patient care.

Key Responsibilities

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2. Greets and directs patients, visitors, vendors and staff in a warm, upbeat, friendly, professional manner.
3. Assists and coordinates patient/visitor needs with others on the interdisciplinary care team.
4. Evaluates ongoing situations, keeps Security and Department Director and Manager informed of issues.
5. Coordinates volunteer help to support overall patient reception and flow throughout the building.
6. Oversees volunteer scheduling and maintains positive work interactions with all staff and volunteers.
7. Accesses accurate patient and procedural information utilizing various technology modes.
8. Answers phone.
9. Follows appropriate lobby procedures/processes-e.g. visitation policy, medical records requests, redirection to ED.
10. Assists in performing temperature checks to those entering building.
11. Performs all other related duties as assigned.

Education & Experience Requirements

1. High School diploma required, college preferred; must be able to read and write English.
2. Proficient computer skills –including Microsoft Outlook, Word, Excel and strong aptitude for learning new software systems (e.g. Readiness Rounds, Epic).
3. Previous customer service experience interacting with diverse public required.
4. Bilingual- Spanish- highly preferred.
5. Mandatory in-service training as needed.

Core Competencies and Physical/Mental Demands/Requirements & Work Environment

1. Excellent communication/interpersonal skills.
2. Problem-solving and conflict resolution skills.
3. Maintain composure and professional demeanor under pressure.
4. Always exhibits positive team-orientated behavior with all staff, especially valet, security, transport and volunteers.
5. Ability to work in fast-paced environment, adapt to new situations/procedures and multi-task.
6. Strong organization skills/attention to detail.

• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
• High energy level.
• Able to detect and greet all who arrive as they enter lobby.
• Able to exchange accurate information.
• Able to move throughout the building.
• Able to remain in stationary position majority of time.
• Able to operate computer and other office machinery.
• Able to operate wheelchair and transport patient if needed.
• Must practice patience, tact and caring nature always.
  
  

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.