Medical Office Assistant

Entity: WELL Health Clinic Network Inc.

Position Title: Medical Office Assistant (MOA)

Hourly Pay: $21.00 - $20.00 CAD per hour

Job Class: Part Time/ Permanent

Work Location: WELL Health Steveston clinic - Richmond, BC

About The Company

WELL Health is an innovative technology-enabling healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end to end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL, uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings. WELL, owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL, is publicly traded on the Toronto Stock Exchange under the symbol "WELL". To learn more about the company, please visit: www.well.company.

Position Summary

Medical Office Assistants (MOA) provide administrative and clerical support to physicians and other health care professionals. Other duties include supporting other physicians in other disciplines with appointments, scheduling, and billing when necessary.

What You Will Be Doing

• Courteous and effective direct patient care, ensuring efficient use of space and time
• Answering phone and responding to other forms of correspondence
• Preparation of correspondence on behalf of medical professionals and the clinic such as letters, appointment confirmations, pharmacy communications, lab materials
• Patient care including check in, procedural explanation only as directed by physician
• Tracking and timely completion of tasks assigned by physician using software, written notes, and verbal communication
• Billing and insurance documentation and preparation
• Appointment confirmation at a minimum standard of two business days in advance
• Responsibility for transport of tissue and fluid laboratory analysis samples
• Scheduling and confirmation of appointments to maximize clinic efficiency
• Monthly ordering of supplies and inventory maintenance/administration
• Administrative processes including billing, insurance documentation, and other administrative tasks as required
• Maintenance of medical inventory through supply and equipment ordering and inventory responsibility
• Transitioning paper records to digital formats through data entry and updating patient records
• Maintaining a positive and efficient work environment
• Coverage at various desks and pods as needed
• Other duties as assigned
  
  

You Have

• Emotional Intelligence
• Ability to be aware of others’ perceptions and to use logic and reason to identify the strengths and weaknesses of alternative solutions
• Ability to bring others together
• Integrity
• Honesty
• Willingness to take initiative
  
  

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/

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