Assistant Specialist (Public), Circulation Services II

Job Description

WAGE: $22.68 - $34.36 depending on qualifications and relevant experience

DEPARTMENT: Library

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave

PERSONNEL STATUS: Full Time

Job Overview

As a member of the Library's program implementation team, under the supervision of the branch and circulation managers, this employee provides front-line customer service to patrons at the circulation desk both in person and over the telephone. This employee performs circulation-related tasks, including handling money, issuing library cards, and high-level circulation tasks such as performing quality control on card applications. Assists in coordinating and directing the daily activities of circulation area employees and maintains workflow and task assignments; demonstrates the personnel management skills to assist in the guidance and leading of the circulation team, as well as the problem-solving and conflict-resolution skills to support branch managers when issues arise; and the leadership skills necessary to contribute to team building, the support of organizational goals, and successful staff performance in all seven management areas.

Essential Functions

Function effectively as a member of the branch supervisory team, taking charge of circulation workflow and staff assignments in the absence of the circulation manager; consistently demonstrating the ability to contribute to the successful resolution of customer or staff problems appropriately in alignment with the library's guiding principles; and providing coaching, feedback, and mentoring of team members to attain meaningful results

Contribute to the training and direction of up to fifteen circulation employees in daily work activities, assigning tasks and maintaining team focus and productivity

Assist with the coordination and oversight of branch circulation services in person, over the telephone, and online

Perform circulation-related tasks, including handling money, issuing library cards, and adhering to procedures for processing damaged materials

Update and maintain classified, private records and confidential information related to user accounts in accord with library policy and state law; enforce appropriate use and disposal when no longer needed

Contribute to performance review process through the provision of input to branch manager for quarterly updates and end of year reviews

Maintain business appearance and functions of circulation work area and service desk

Contribute to the evaluation and processing of damaged materials; assess charges under the direction of the branch manager

Instruct patrons in use of the Library's automated book return system and self-checkout units

Implement procedures for the evaluation and maintenance of collections

Serve as a notary public, providing notarization services to the public in accordance with state laws and regulations

Instruct the public in use of basic technology resources, such as printer, scanner, copier, and public computers

Maintain quality control procedures for patron account applications

Actively promote Library resources, programs, and services during patron interactions

Preserve safety, appearance, and condition of Library facilities and property

Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

Supervisory Responsibilities

Contribute to training and workflow and maintain performance results to facilitate a competent workforce made up of support employees to achieve and deliver superior library service

Education/Experience

Education: Associate's degree from an accredited university, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position

Experience: At least two years' library or retail customer service experience

Knowledge, Skills, And Abilities (ksa)

Knowledge: Knowledge of inventory control procedures to the level of training others. General proficiency with standard software used in business applications such as Microsoft products, especially Word and Excel; and the ability to internalize and use specialized library industry standard software. General proficiency with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices . Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.

Skills: Excellent customer service skills. Strong organizational and planning skills, including the ability to perform multiple projects or tasks with frequent interruption.

Abilities: Demonstrated experience in contributing to the assignment and coordination of employee work and the provision of constructive feedback to obtain established results. Demonstrated ability to contribute to the resolution of problems and handle emergencies or incidents in a manner that does not create additional stress for the work team. Demonstrated experience in accounting for money to the level of training others. Ability to assign and coordinate employee work to obtain established results. Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers. Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials. Ability to implement Library Board policies and procedures.

Your Special Qualifications

Availability for morning, afternoon, evening, weekend, and some holiday shifts

Remote work not authorized

Pre-employment drug screening and criminal background check required

Engage with high-risk populations

Preference given for fluency in more than one language

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel. Must use hands and fingers to operate a computer. The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds. The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses. Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment And Schedule

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee regularly works indoors in a library public service environment.

Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open. All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.

About Us

Founded in 1850, Weber County occupies a stretch of the Wasatch Front, part of the eastern shores of the Great Salt Lake, and much of the rugged Wasatch Mountains.

The Weber Center is located at 2380 Washington Blvd, Ogden, UT 84401

Contact the Human Resource Department with any questions at 801-399-8623 or by email at [email protected]

https://www.webercountyutah.gov/