Case Manager- Bilingual (English and Spanish)

Job Details

Description

Salary: $51,200

The Esperanza Center provides a welcoming atmosphere, social services, health services, legal support and English as a Second Language (ESL) to immigrants in the Baltimore metropolitan area. The center’s staff offers assistance with employment, English proficiency, legal services, and access to primary and urgent health care and referral services. The health services are offered in partnerships with area hospitals and medical schools.

Catholic Charities of Baltimore Building Hope is currently seeking a Case Manager (Bilingual English/Spanish) who provides intensive case management including, but not limited to, as-needed home visitation services to participants / clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 8:30am-4:30pm business hours 37.5 hours per week- This is an onsite position only.

This position is supported by grant funding, and the responsibilities associated with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.

Job Duties & Responsibilities

• Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
• Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
• Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
• Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
• Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
• Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
• Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes as appropriate.
• Maintains a working knowledge of program services offered and appropriately connects clients to internal resources, reinforcing comprehensive support toward self-sufficiency.
• Perform other duties as assigned.
  
  

Education & Experience Requirements

• Bachelor’s degree in Human Services, Social Work, or related field.
• Two years related experience.
• Excellent knowledge of case management and crisis intervention services
• An equivalent combination of education and experience may be considered.
  
  

Requirements & Abilities

• Bilingual in Spanish, offering effective communication across diverse populations.
• Demonstrates patience and composure when working with others, fostering positive relationships.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
• Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
• Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.
  
  

Physical Requirements & Work Environment

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.
  
  

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave
  
  

Catholic Charities is committed to creating an environment where we are focused on mission, culture, and sense of belonging and is proud to be an equal opportunity employer. Catholic Charities recruits, employs, trains, and promotes without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Catholic Charities is an equal opportunity employer