Quality Assurance Administrator at CI Services, a UniTek Global Services Company
Date: 3 weeks ago
City: San Antonio, TX
Contract type: Full time
Job Description
The Quality Assurance Administrator verifies fieldwork done by partners and W2's by physically driving/walking routes to validate compliance by the AT&T playbook. This individual must be familiar with all aspects of outside Telecommunications plant to include copper and fiber drops.
Familiarity with all aspects of drop bury work to include calling in locates, managing partners, communicating with customers, communicating with AT&T vendor managers, documentation of daily duties and providing real time updates to work completed via back-office software. Candidates must have knowledge of telephone industry standards and the ability to meet or exceed business unit goals while maintaining quality standards, controlling expenses, and following company and business unit directives and practices.
Excellent oral /Written Communication and interpersonal skills
The Quality Assurance Administrator verifies fieldwork done by partners and W2's by physically driving/walking routes to validate compliance by the AT&T playbook. This individual must be familiar with all aspects of outside Telecommunications plant to include copper and fiber drops.
Familiarity with all aspects of drop bury work to include calling in locates, managing partners, communicating with customers, communicating with AT&T vendor managers, documentation of daily duties and providing real time updates to work completed via back-office software. Candidates must have knowledge of telephone industry standards and the ability to meet or exceed business unit goals while maintaining quality standards, controlling expenses, and following company and business unit directives and practices.
Excellent oral /Written Communication and interpersonal skills
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