IT Support Specialist

FLSA Status: Non-Exempt

Pay Range:$18-$20

Location: 899 Main Street

Summary Of Duties

Under the supervision of the IT Manager, the IT Support Specialist is responsible for providing technical on-site services and help desk support for Windows-based laptops/desktops, phones, peripherals, network devices and technology products. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.

Responsibilities

• Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
• Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
• Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
• Install and configure hardware, software and cabling.
• Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
• Assist with the management of mobile devices and mobile device monitoring.
• Routinely read and interpret technical manuals and documents.
• Assist with the maintenance and tracking of hardware, software and license inventory.
• Provide basic technology training and education for workforce members.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
  
  

Qualifications

• Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
• Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
• Candidate must possess excellent customer service skills.
• Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
• Demonstrated working knowledge and experience with Windows OS and MS Office Suite.
• Technical certifications are a plus.
• Ability to make difficult technical concepts easy to understand for non-technical staff.
• Short-distance, same-day travel to program locations in and around the Buffalo, NY area.
• Potential for occasional night and weekend on-call support rotation.
  
  

Some Things You Can Look Forward To

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!