IT Support Specialist

Description

As an IT Support Specialist, you’ll provide primary technical support to end users, helping resolve hardware, software, and peripheral issues across a variety of systems. You’ll play a key role in ensuring the IT infrastructure runs smoothly, whether assisting users directly, troubleshooting technical problems, or maintaining system operations.

This role involves a mix of Tier 1 and Tier 2 support and requires strong problem-solving skills, clear communication, and the ability to work independently and collaboratively. You’ll be working across multiple platforms including desktops, laptops, mobile devices, conferencing tools, and cloud services.

Key Responsibilities

• Provide front-line technical support to end users via phone, in-person, or remote tools.
• Diagnose and troubleshoot hardware, software, and basic network related issues.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Support user onboarding/offboarding, including workstation setup and account provisioning and de-provisioning.
• Perform routine system checks to ensure uptime and performance.
• Track and manage IT inventory; assist with making purchase requests for IT related items.
• Coordinate hardware repairs and service requests with vendors as needed.
• Document support requests and resolutions according to company standards.
• Identify recurring issues and contribute to documentation and process improvements.
  
  

Requirements

Education & Experience

• Associate degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years in an IT support or help desk role, or an equivalent combination of education and experience.
  
  

Technical Skills

• Proficiency with Microsoft 365, Windows 10/11, and common desktop software.
• Basic knowledge of Microsoft Azure AD, Google Workspace, and AWS is a plus.
• Understanding of networking concepts and security best practices.
• Experience with ticketing systems and remote support tools.
  
  

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks, work independently, and collaborate effectively in a team environment.
  
  

Certifications (Preferred But Not Required)

• CompTIA A+, Network+, Security+
• Microsoft 365 Certified: Modern Desktop Administrator Associate
  
  

Why Join EPC Power?

• Be part of a growing company at the forefront of clean energy innovation.
• Work with a collaborative and supportive IT team.
• Gain hands-on experience across a wide range of technologies.
• Opportunities for professional development and certification support.
  
  

Salary: $55,000 – $65,000