Team Lead - Patient Access Representative (73119)

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Our Mission

Strengthening our entire community through whole-person healthcare and education.

Position Summary

Responsible for accurately registering patients in the electronic health record including validating patient information, verification of insurance coverage, collection of required payments, check-in, check out, managing patient flow, collection of all required co-pays, and paperwork for all patients with medical or behavioral health appointments, and ensuring the patient’s experience is exceptional at CrescentCare. Serve as subject matter expert in processes and procedures (PAR Handbook/SOP). Also, serve as a “Super User” for EMR system in the clinic.

Key Duties And Responsibilities

• Ensure smooth patient flow with prompt attention and check-in-for patients and appropriate interactions with involved staff.
• Follow all SOPs and training for pre-registration, registration and payment collection.
• Communicate with supervisor about any tardiness or absences with as much notice as possible.
• Update billing alerts and patient telephone encounters for each patient encounter as appropriate
• At the end of each day, review the schedule for the day and ensure all visits and cash collections are correctly processed.
• Work collaboratively with all members of the CrescentCare team to resolve issues.
• Actively provide solutions and ideas on how to improve and optimize the front desk operations.
  
  

Qualifications

• Minimum of 3 year of experience in a patient-facing health care role such as billing, front desk, financial counselor experience, health education, patient navigation, and/or health clinic patient assistance.
• High School Diploma or equivalent required. Associate’s degree preferred.
• Graduate of a Front Office/Medical Office program preferred.
• Experience working in a Federally Qualified Health Center preferred
  
  

Total Compensation Package

We believe the investment we make in our employees is among the most important. Our compensation package includes:

• Comprehensive medical and prescription drug coverage options
• Health Savings Account (HSA)
• Employer-paid Dental
• Employer-paid life insurance & AD&D
• Employer-paid Wellness Program
• Employer-paid Employee Assistance Program
• Employer-sponsored vision insurance
• Employer-sponsored short-term disability insurance
• Vacation time (accrue 10 days in first 12 months)
• Sick time (accrue 8 days in first 12 months)
• Eleven (11) paid holidays
• 401(k) retirement plan with employer match beginning in employee’s second year