National Accounts Support Specialist at Georgia Pacific

Your Job

Georgia-Pacific’s GPXpress Team is seeking a National Accounts Support Specialist to work closely with our National Account Managers (NAMs) for our National Foodservice customers. In this role, you will play a key part in enhancing our strategic initiatives and contributing to the long-term success of GP.

Our Team

The GPXpress team is a sales support team that assists distribution partners and sales employees through the utilization of online tools. We’re a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

What You Will Do

• Account Management Support: Partner with National Account Managers in the day-to-day management of Key National Foodservice accounts, including handling inquiries, resolving issues, and ensuring timely delivery of products and services.
• RFP Process: Manage the full lifecycle of Requests for Proposals (RFPs), including coordination, product comparisons, strategic alignment, and timely submission of bids.
• Data Analysis and Reporting: Analyze sales data, customer feedback, and market trends to provide actionable insights that support account strategies. Generate regular reports to track account performance and identify opportunities for growth.
• Communication and Coordination: Serve as a liaison between key partners and internal departments to ensure alignment and effective communication and fulfill client requirements.
• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
• Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
• End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.
  
  

Who You Are (Basic Qualifications)

• Bachelor’s degree in business, sales, or a related field OR two (2) or more years of work experience in a sales support or related field
• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)
• Experience managing multiple projects in a fast-paced environment
• Willing to travel up to 10%
  
  

What Will Put You Ahead

• Experience with CRM systems, such as salesforce.com
• Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships
• Experience managing RFPs
  
  

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf