Sr. Manager, Customer Centricity - Business Cards & Payments (Remote) at ExecutivePlacements.com
Date: 8 hours ago
City: Richmond, VA
Contract type: Part time
Remote
- Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the Customer Centricity agenda* Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes.* In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for BC&P associates* Strong project management and organizational skills, with an understanding of, and appreciation for, how exceptional associate experience can drive business results* Highly-motivated, self-starter who can work autonomously and can independently take initiative* Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction* An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging* Known as a true changemaker who pushes the boundaries and is constantly thinking it could be better if* Impeccable judgment and ability to balance the needs of the organization, leaders and associates* Strong forward lean; proactively anticipates business needs, manages stakeholder expectations, and operates exceptionally in gray space* Proven ability to influence leaders, think creatively, participate fully and work collaboratively to develop and execute strategies, solutions and experiences* Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing verbal and written communication skills along with presentation skills* Have the ability to multitask with simultaneous projects and initiatives, while demonstrating urgency, prioritization, and ownership to drive issues to completion* Possess excellent organizational skills and the ability to be goal/execution-oriented* Be able to react seamlessly to change in priorities and delivery focus* Be self-motivated* Be capable of balancing strategy and tactical delivery* Execute a strategic approach to all things, especially process and operations* Bachelors Degree or military experience* At least 7 years of experience in Project Management, Process Management or Agile Delivery* At least 3 years of experience working with senior stakeholders across different business functions* At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences* Masters Degree in Business Administration (MBA)* 3+ years of experience driving organizational change and operational excellence* 4+ years of experience writing communications and presentations for leadership and non-leadership audiences* Chief of Staff experience* Experience working closely with executivesCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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