Fire Operations Manager at Thompson Safety

Job Summary

The Fire Operations Manager is responsible for leading and managing the operational aspects of a full-service fire protection operation. This position oversees operations to ensure efficiency, profitability, and alignment with strategic goals. This role involves leading various levels of employees, managing budgets, ensuring customer satisfaction, and maintaining compliance with company policies and applicable laws. The Operations Manager serves as the primary link between the General Manager and Department, Service Managers and technician team members. The Operations Manager is expected to foster a culture of excellence, accountability, and continuous improvement. The Operations Manager collaborates with the Sales Team in the development of job proposals and other customer facing duties.

Supervisory Responsibilities

• Directly manages a team of Department Leaders, Technicians
• Responsible for hiring, coaching, developing, and managing performance for direct reports.
  
  

Essential Job Functions

• Oversee daily operations across assigned operations departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze key performance indicators (KPIs) to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies that align with the company’s vision, mission, and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
• Recruit, train, mentor, and evaluate direct & indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Performs other related duties as assigned.
  
  

Experience & Qualifications

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive management experience, preferably in a B2B service industry, construction industry or other applicable fields.
• Proven track record of driving growth, improving efficiency, and leading diverse teams.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional license/certification may be required in some markets.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.
  
  

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.
• Periodic Overnight Travel- 15%
  
  

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.