Director of Accounts Receivable Consultants at NewGen Administrative Services

Position Summary

The AR Consultant Director is responsible for leading a team of AR Consultants to achieve ambitious goals of maintaining a 45-day DSO and ensuring 120+ aging accounts are 8% or less. This leadership role requires a proactive, solutions-oriented professional who can drive revenue cycle performance across Medicare, Medicaid, HMO, Private, and Hospice payers while implementing effective billing and collection strategies.

Salary: $160,000.00 - $170,000.00

Essential Job Functions

Strategic Leadership:

• Develop and execute comprehensive strategies to meet or exceed DSO and aging goals.
• Analyze AR trends and implement targeted action plans to optimize collections and reduce aged receivables.
• Identify and mitigate barriers to timely revenue realization.
  
  

Team Management

• Oversee AR Consultants, providing mentorship, training, and performance management to ensure team success.
• Promote collaboration and accountability within the team to achieve organizational goals.
• Develop and maintain staffing plans to support workload demands.
  
  

Billing And Collections Oversight

• Direct and monitor billing processes for Medicare, Medicaid, HMO, Private, and Hospice payers to ensure accuracy and timeliness.
• Ensure compliance with payer regulations and resolve complex payment or denial issues.
• Drive initiatives to improve payer reimbursement and reduce claim rejections.
  
  

Problem-Solving & Innovation

• Lead resolution efforts for escalated AR issues, including payer disputes and denial management.
• Introduce process improvements to enhance AR management efficiency.
• Leverage technology and reporting tools to provide actionable insights for AR performance.
  
  

Performance Monitoring & Reporting

• Prepare and present AR performance reports to senior leadership, highlighting achievements and areas for improvement.
• Monitor key performance indicators (KPIs) to ensure alignment with organizational objectives.
  
  

Required Skills & Competencies

• Strong analytical and problem-solving skills.
• Expertise in AR management for various payer types, including Medicare, Medicaid, and HMOs.
• Exceptional organizational and time-management abilities.
• Strategic thinker with the ability to implement actionable plans.
• Proficient in using AR software and reporting tools.
• Excellent HR and leadership skills, with the ability to inspire and lead a team effectively.
• Flexibility to adapt to changing priorities and challenges.
  
  

Accounts Receivable Management

• Oversee a team of ARCs dedicated to resolving aged accounts (120+ days).
• Execute billing processes, appeal denials, and submit corrected claims as needed.
• Ensure thorough documentation of actions in PCC software, including resident notes and account updates.
  
  

Travel

• Willingness to travel domestically as required to oversee team performance and training initiatives.
  
  

Qualifications

Education: Bachelor’s degree in accounting, Finance, Business Administration (preferred).

Work Experience: 5+ years of experience in accounts receivable management, preferably in a SNF healthcare or related industry

5-7 years’ experience as a supervisor

Possesses knowledge and experience in Medicare, Medicaid and HMO billing

Possesses excellent computer skills, including keyboarding, use of computer applications such as MS Office/Excel/PowerPoint etc.