Account Manager - ADM Security Solutions at Admiral Security Services

This supervisory role is based in the Dallas area and requires a dynamic, trustworthy leader committed to delivering superior customer service. The successful candidate will oversee a 24/7 security force, supervising officers across multiple shifts, and ensuring consistent operational excellence.

• Lead by example to foster a culture of professionalism, integrity, and responsiveness.
• Supervise and support security officers across various shifts, ensuring adherence to post orders and operational protocols.
• Maintain comprehensive knowledge of the assigned property, including facilities, emergency procedures, contact lists, and special instructions.
• Take full ownership of the account, proactively managing client relations and ensuring satisfaction.
• Coordinate service delivery in collaboration with regional staff to meet and exceed client expectations.
• Serve as a brand ambassador for both the client and ADM Security Solutions, representing both with professionalism.
• Access control for guests, tenants and vendors.
• Enforcement of client and company policies and procedures.
• Observation and reporting of security concerns and safety hazards.
• Conduct routine foot patrols throughout the property.
• Reporting all pertinent issues and incidents to the operations manager, the client and other Admiral/ADM Department Managers as appropriate.
• Interaction with a variety of people including clients, tenants, visitors, public safety officials, employees, and the general public.
• Conduct on the job training for newly hired staff.
• Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, etc.).
• Responsible for scheduling officers to ensure complete coverage.
• Conduct inspections of officers, appearances, licenses and uniforms.
• Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.
• Administer the appropriate level of disciplinary action to include proper documentation and performance improvement plans.
• Review Post Orders and make recommendations for changes to senior management.
• Report any major disciplinary problems or complaints of discrimination, sexual harassment, or unfair labor practices to ADM management immediately.
• Attend meetings with ADM management and the client to provide updates and coordinate events at the site.
• Perform other duties as assigned.
• Must be flexible as position is on call 24 hours a day, seven days a week.
• Must attend and successfully passed Admiral Leadership training.
• Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification.
• Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
• Exceptional customer service skills
• Must be able to multitask
• Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs
  
  
  

Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V

VA # 11-1017