BUSINESS OPERATIONS SPECIALIST at Arizona Department of Economic Security

DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

### **BUSINESS OPERATIONS SPECIALIST**

Job Location: Address: Division of Developmental Disabilities (DDD)

1701 North 4th Street, Flagstaff, Arizona 85004 Posting Details: Salary: $49,000.00 - $51,000.00

Grade: 19

Closing Date: September 9, 2025 Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Business Operations Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification, and Regulation, cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

• District liaison for providing technical support and direction on facilities-related matters, which may include office moves, rebuilds, closures, etc. Maintain an up-to-date action list of all projects and timelines. Work
  
  

collectively with the DDD single point of contact (SPOC) regarding district facility needs.

• Work through resolution provider authorization and/or provider service payment denials, which may include researching and putting in corrective action for any issues identified and elevated to the BOPS level. Provide
  
  

authorization, billing, and technical support to the Support Coordination and provider community as needed.

• Manage district capital equipment by tracking and logging equipment and recommending a replacement schedule as part of the budget process. Maintain an up-to-date log of district equipment, including cell
  
  

phones, projectors, copiers, vehicles, printers, etc. Coordinate and manage district infrastructure needs, working with District Management to identify needs; log and track approvals, procurement, and costs of

identified items.

• Share of the responsibility for processing regular district purchasing and supply request orders, including: Research state contracted vendors for best prices; obtain quotes when necessary; set up open & one-time POs
  
  

as necessary; send hard copy POs to requesting staff; follow up with staff to ensure receipt of purchases; get copies of packing slips/invoices, etc.; complete receivers; maintain & update purchasing log.

• Develop simple and edit moderately complex coding/queries using MS Access and SQL to customize and generate reports to pull service and fiscal data from various systems. Produce and QA data integrity for ad
  
  

hoc and production reports based on complex data analysis, research, and fiscal trends, cost effectiveness, budget, personnel, services, facilities, and operations.

• Assist the Business Operations Manager in providing all fiscal and business management and direction for a large District. Assist BOPS Manager in identifying provider billing issues based on contractual and service
  
  

delivery requirements; complete prep work for post-payment review process.

• Provide troubleshooting and problem-solving for complex purchasing needs for the District, researching products and services, interacting with Agency and State procurement personnel, ensuring needs are met
  
  

in a timely manner. Report out on all district purchasing scorecard measurements.

Knowledge In

Knowledge, Skills & Abilities (KSAs):

• Principles and practices of operations/project, and business management
• Principles and techniques of application programming; mainframe and database programs
• Database Management
• Federal rules and regulations as they apply to federally funded programs (AHCCCS, service delivery, fraud, waste, abuse, and auditing practices).
• Lean principles and promoting process improvement
• State government purchasing system and practices
  
  

Skills In

• Intermediate code and query writing using MS Access, SQL, and other platforms to extract fiscal, statistical, and service data for management of complex costs, data analysis, and end-user reports.
• Advanced in MS Excel
• Professional oral and written communication
• Problem-solving, conflict resolution, mediation, and negotiations
• Planning and time management
• Researching, prioritizing, and following up on incoming issues and concerns.
  
  

Ability To

• Analyze and evaluate facilities/operations systems, deficiencies, strengths, and situations, and apply corrective measures or best practices as appropriate.
• Extract data from a variety of systems
• Organize, prioritize, and multitask while managing a hefty workload, with shifting priorities
• Handle confidential information with discretion
• Builds relationships and collaborates effectively with stakeholders
  
  

Selective Preference(s)

The ideal candidate for this position will have:

• Strong business leadership and management background, with demonstrated proficiency in utilizing complex coding and queries for MS Access, SQL, and Report Builder, exhibiting extensive experience in producing
  
  

complex statistical and fiscal data analysis.

• Five years of supervisory experience preferred.
  
  

Pre-Employment Requirements

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  
  

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
  
  

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Ariana Dominguez at 480-790-1749 or [email protected].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-790-1749 or [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation.