Senior Account Executive at CallTower

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Description

Job Purpose:

The main objective of this role is to develop the CCaaS market as well as plan and implement sales strategies for new and existing customers. The Senior Account Executive analyzes customer needs, plans and coordinates the development of sales and customer loyalty programs and activities, recognizes business opportunities, strategically manages all assigned accounts and develops new opportunities within their assigned target market or accounts.

Duties

• Solicit new business within assigned accounts or territory to grow customer base (through prospecting) to sell Professional Services, Consulting, and CCaaS Software Solutions.
• Manage assigned existing accounts (new projects, cross-selling, renewal of subscription contracts, requests for changes, etc.)
• Prepare proposals, meet with prospects, close effectively and follow up
• Develop strategy within specific markets (line of business and/or geographic)
• Manage sales forecasts dashboard using Salesforce CRM
• Manage proposal templates and provide feedback for continuous improvement
• Responsible for customer data maintenance (CRM) and documentation (letters, proposals, etc.)
• Develop and maintain strong professional relationships with clients
• Conduct regular follow up meetings with customers (onsite/remote as required by the customer)
• Oversee and validate assigned accounts invoicing with the accounting department
• Manage and follow up on orders with Inoria’s business partners
• Participate in trade shows, webinars and user conferences
• Perform other duties as assigned appropriately
  
  

Technical Skills

• Strong knowledge of CCaaS Software Solutions, Genesys and Five9.
• Strong knowledge of telephony, telecom and contact centers a must.
• Knowledge of Cisco Webex, Zoom and MS Teams preferred.
• Strong computer skills, proficient with CRM systems
• Advanced level knowledge of Microsoft Office (Word, Power Point, Excel)
  
  

Essential Qualifications

• 8-10 years of experience selling Professional Services in software or other similar IT/Telecom industry (consultative approach)
• Bachelor’s degree in Business or approximately six years of relevant work experience?strongly preferred.
• Experience with selling contact center solutions, customer experience, or CRM selling is a strong asset
• Exceptional ability to persuade, convince, negotiate and influence to support objectives
• Entrepreneurial, highly motivated and adaptable
• Advanced interpersonal and communication skills
• A strong spoken and written English is mandatory
• Valid passport, driver’s license and own car occasionally available for business purposes
• Availability to travel to US/Canada approx. 20-30% of the time
  
  

Benefits

• Base plus sales incentive compensation, to be concluded and included in offer Annual market comp evaluation
• 85% employer paid medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
  
  

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass