Night Auditor at Phoenix American Hospitality

About Company:

PAH Management is an equal opportunity employer. 

Creating Value for our Investors by maximizing profitability, building a resilient Culture, and Developing Impactful Teams!

Our benefits include:

• Medical, Vision and Dental Coverage 
• Short Term and Long-Term Disability 
• Term Life and AD&D Insurance
• Voluntary Life for self, spouse and child
• Accident insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance 
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Employee Incentive Program
• Hote Stay perks
• Educational Reimbursement
• Manager in Training Program

About the Role:

The Night Auditor at Fairfield Inn Jonesboro plays a critical role in ensuring the smooth operation of the hotel during overnight hours by combining accounting expertise with exceptional guest service. This position is responsible for accurately reconciling daily financial transactions, auditing guest accounts, and preparing detailed reports that support management decisions. The Night Auditor also serves as the primary point of contact for guests during the night shift, addressing inquiries and resolving issues promptly to maintain high satisfaction levels. By maintaining meticulous records and ensuring compliance with hotel policies, the Night Auditor helps safeguard the hotel's financial integrity. Ultimately, this role bridges the gap between front desk operations and accounting, contributing to the overall efficiency and reputation of the hotel within the arts, entertainment, and recreation industry.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic knowledge of accounting principles and financial reconciliation.
• Experience with hotel property management systems or similar software.
• Strong attention to detail and accuracy in handling financial data.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Associate degree or higher in hospitality management, accounting, or related field.
• Previous experience as a night auditor or in a similar hospitality role.
• Familiarity with the arts, entertainment, and recreation industry standards and guest expectations.
• Proficiency in advanced accounting software and Microsoft Office Suite.
• Ability to work independently and handle multiple tasks efficiently during overnight shifts.

Responsibilities:

• Perform nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness.
• Prepare and distribute daily financial and operational reports to management, highlighting any discrepancies or unusual activities.
• Provide front desk services during overnight hours, including guest check-in and check-out, handling reservations, and responding to guest inquiries or concerns.
• Monitor hotel security and safety protocols throughout the night, reporting any incidents or maintenance issues promptly.
• Collaborate with other hotel departments to resolve billing discrepancies and support overall guest satisfaction.

Skills:

The Night Auditor utilizes accounting and auditing skills daily to ensure all financial transactions are accurately recorded and reconciled, which is essential for maintaining the hotel's financial health. Customer service skills are applied continuously when interacting with guests, addressing their needs, and resolving any issues that arise during the night shift. Proficiency with property management systems and accounting software enables efficient processing of reservations, billing, and report generation. Attention to detail is critical in identifying discrepancies and ensuring compliance with hotel policies and procedures. Additionally, strong communication and problem-solving skills facilitate collaboration with other departments and contribute to a safe, welcoming environment for guests and staff alike.