Account Manager-Preventive Maintenance Accounts at Kelso Industries

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Position Overview

Four Star Mechanical is looking for a dedicated Account Manager to focus on building and maintaining relationships with commercial, industrial, and residential clients. This position bridges sales, customer service, and technical support to drive revenue growth, ensure client satisfaction, and promote HVAC products, services, or solutions.

Key Duties & Responsibilities

Brand Representation

• Represent the company professionally in all client, vendor, and industry interactions.
• Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
  
  

Customer Relationship Management

• Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
• Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
• Resolve client concerns quickly and professionally to maintain trust and satisfaction.
  
  

Customer Retention & Satisfaction

• Maintain a preventive maintenance contract renewal rate of 90% or higher.
• Reduce churn by addressing issues early and delivering consistent value through services.
• Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
  
  

Internal Collaboration

• Work closely with service managers, estimators, and technicians to deliver on customer expectations.
• Participate in training and mentorship of junior sales staff or new account managers as needed.
• Align with project and service teams on scheduling, resource planning, and capacity management.
  
  

Operational Execution

• Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
• Support seamless handoffs between sales and operations teams.
• Monitor and manage service delivery timelines and quality standards.
• Develop and consistently optimize contract potential and ongoing management processes
  
  

Revenue Growth

• Meet or exceed annual sales targets for:
• Preventive maintenance agreements
• Small retrofit projects
• System replacements or upgrades
• Identify upsell and cross-sell opportunities within existing accounts.
  

Qualifications

• 4+ years (or more) of HVAC/R industry experience
• Strong Written and Verbal Communication skills (Outlook)
• Highly motivated and detail oriented
• A proven track record of sales and selling skills experience
• Valid Driver's license/driving record
• High School diploma or equivalent required.
  
  
  
  

Compensation & Benefits

Compensation: Based on experience

Benefits include:

• 401(k) with company match
• Dental, vision, and health insurance
• Paid time off
• Professional development assistance
• Referral program
  
  

Supplemental Pay: Bonus opportunities, commission pay, overtime, and signing bonus potential

Note

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or skills required for the role.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business