Patient Service Specialist at NovaCare Rehabilitation

Position: Patient Service Specialist

Location: Bowie, MD

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary) (2 evenings per week)

Compensation: Starting at $17/hr (pending experience)

When patients enter our outpatient physical therapy center in Bowie, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong : Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
  
  

Check out the video below for additional insight into the work of our Patient Service Specialists!

Outpatient Patient Service Specialist Careers

Play the accessible version of the "Outpatient Patient Service Specialist Careers" video

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  
  

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience
  
  

Preferred:

• Insurance Verification Experience
• 1 Year of Medical Office Experience
• Healthcare experience