Help Desk Technician at KAI Partners, Inc.

Description

Help Desk Technician

KAI Partners, Inc. (KAIP) is currently seeking Help Desk Technicians who will be responsible for documenting and resolving Tier 1 and Tier 2 information technology (IT) issues. Responsibilities will include, but are not limited to, identification, research, and resolution of Windows Desktop issues, as well as supporting the MIT team in maintaining hardware and software. They will assist with troubleshooting issues, provide technical support, organize, and maintain IT resources.

Responsibilities

• Resolve basic problems, including identification/escalation and basic technical support, including virus removal and software installation.
• Under direction and following internal procedures, unpack, patch, test, and install various software applications, including Microsoft Office.
• Document and resolve technical issues with hardware or software systems.
• Consult with users remotely over the phone, in person, or via online chat to understand and troubleshoot technical issues.
• Deliver, install, and test computers, peripherals, and other devices as directed.
• Takes ownership of resolving Tier 1 and Tier 2 support requests, including virus scans/removals, password resets, and device problems (printers, mice, monitors, servers), and single sign-on and multifactor authentication.
• Performs other related duties, as assigned.
  
  

Skills And Qualifications

• Maintain compliance with all company and client policies and procedures.
• Work in a team-oriented, collaborative environment.
• Determine incident scope and impact quickly and accurately.
• Maintain a pleasant demeanor and the ability to communicate in user-friendly language with internal and external customers.
• Multi-task with an appropriate sense of urgency that prioritizes client needs.
• Meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Work independently and carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• Operate computer software applications.
• Communicate both orally and written.
• Train, support, and provide end-user service.
• Perform technical troubleshooting and problem-solving.
• Provide customer support and guidance to others.
• Respond to questions in a courteous, tactful manner.
• Maintain cooperative and effective working relationships with others.
  
  

Work/Education Experience

• Associate Degree in Computer Science or related field.
• 1-3 years’ experience performing help desk operations or related activities. Including:
• Networking and computer functionality, and troubleshooting networking issues.
• Web-based enterprise software applications such as ERP, LMS, or CRM.
• Windows 10/11 and Windows Server operating systems
• Microsoft 365 tenant and Intune fundamentals, including adding/removing users, groups, and managing licenses.
• Azure fundamentals, including administering services through the Azure portal.
• Database fundamentals include the ability to execute SQL queries.
  

Compensation Range: $28/hr - $35/hr

The salary range for this role may vary depending on the specific geographic location where this position is ultimately filled. Several factors, including but not limited to a candidate's experience, education, skills, and certifications, pay equity, and organizational needs, are considered when determining the posted salary range. In addition, eligible roles also qualify for a comprehensive benefits package.

Must be able to provide proof of education for all mandatory qualifications; all references will be verified.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

KAI Partners

KAI Partners, Inc. is a Northern California-based small business that offers world-class management consulting and technology services to public and private sector clients on a variety of large-scale projects. The KAI Partners team has over 100 years of combined executive-level experience in information system design, development, implementation, and testing. Our clients benefit from our proven program management, project management, and oversight, program portfolio management, Agile services, organizational change management, training, enterprise architecture, managed IT service, and IT security support.

http://www.kaipartners.com/