Call Center Sales Specialist at Universal Studios Hollywood

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

,

Job Description

The VIP Call Center Sales Specialist will be responsible for selling various theme park products, including Universal Studios Hollywood’s premier product, the VIP Experience. This role is accountable for meeting or exceeding the sales goals of a 365-day-a-year sales operation. The VIP Call Center Sales Specialist must be able to convey a sense of expertise and product knowledge while maximizing sales and providing exceptional guest service.

General Responsibilities

• Effectively upsell guests to the VIP Experience, in addition to selling other theme park products, in a contact center environment.
• Meet established sales metrics and quality standards.
• Engage with guests and clients through various channels, including inbound/outbound calls, email, and web-to-leads.
• Foster good working relationships with internal and external partners through honesty and integrity.
• Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss USH’s product offerings, with special emphasis on the VIP Experience, Group Sales, Youth Programs, and Special Events.
• Process ticket orders and reservations according to Standard Operating Procedures.
• Perform other duties as assigned.
  
  

,

Qualifications

Basic Requirements:

• High school diploma or GED.
• Outstanding communication skills, both written and verbal.
• Must be able to work a flexible schedule, including weekends and holidays.
  
  

Desired Characteristics

• Bachelor’s degree in related field.
• Familiar with Universal Studios Hollywood as a destination.
• Sales call center experience.
• Proven ability to upsell into an upscale, premium product.
• High level of professional customer service.
• Solid sales aptitude with ability to excel at consumer-direct sales, including the skills to adapt sales presentations based on consumers’ needs and wants.
• Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude.
• Exceptional attendance record, reliable and punctual with ability to adhere to established break/lunch times.
• Working knowledge of Microsoft Office and aptitude to quickly learn new systems.
• Ability to speak foreign languages, particularly Spanish and/or Mandarin, is a plus.
  
  

Additional Requirements

• Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
  
  

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Hourly range: $22 - $24 (SIC eligible)

,

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].