Network Administrator at Pansophic Learning

We are looking for a skilled and experienced Network Administrator to join our IT team. The ideal candidate will be responsible for the daily operations of computer networks within the organization, including local area networks (LANs), wide area networks (WANs), network segments, and other data communication systems. The Network Administrator will ensure network availability to all system users and perform necessary maintenance to support network availability and security. The role requires a deep understanding of network infrastructure and network hardware. The successful candidate will be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers. A strong understanding of network architecture and client/server technology is essential. In this role, you will monitor network performance, identify issues, and implement solutions to ensure optimal performance. You will also be responsible for maintaining network security by implementing and managing firewalls, VPNs, and other security measures.

The Network Administrator will work closely with other IT staff to support the organization’s technology infrastructure and ensure seamless communication and data flow. You will also be expected to document network configurations, changes, and maintenance procedures. The ability to work independently and as part of a team is crucial. Strong problem-solving skills and the ability to work under pressure are also important for success in this role. This position offers the opportunity to work in a dynamic and fast-paced environment where you can grow your skills and contribute to the success of the organization. If you are passionate about network systems and enjoy solving complex technical problems, we encourage you to apply.

This is an in office position.

Responsibilities:

• Install, configure, and support network equipment including routers, switches, firewalls, and wireless access points
• Monitor network performance and ensure system availability and reliability
• Maintain network security through firewalls, VPNs, and other security tools
• Troubleshoot network issues and outages, and provide timely resolutions
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Collaborate with other IT staff to design and implement network solutions
• Document network configurations, changes, and maintenance procedures
• Manage IP address assignments and DHCP configurations
• Ensure compliance with network policies and procedures
• Provide technical support and training to end-users as needed
• Monitor IT systems and infrastructure for alerts, anomalies, and incidents.
• Manage and prioritize escalation processes to ensure timely resolution.
• Analyze and prioritize alerts based on severity and impact.
• Initiate and manage escalation procedures according to established protocols.
• Coordinate communication between technical teams and business stakeholders.
• Maintain and update alerting and monitoring tools and documentation.
• Analyze incident trends and recommend improvements to reduce recurrence.
• Coordinate with technical teams to resolve issues promptly.
• Maintain documentation of incidents, alerts, and escalation actions.
• Continuously improve alerting and escalation processes.
• Communicate effectively with stakeholders regarding system status and incidents.
• Participate in on-call rotations and incident response activities.
• Ensure compliance with IT policies and standards.
• Participate in post-incident reviews and report findings.
• Continuously evaluate and enhance communication protocols during incidents.
• Other duties as assigned.
  
  

Qualifications:

• Ability to work under pressure and manage multiple priorities.
• Problem-solving mindset with attention to detail.
• Willingness to work flexible hours as needed.
• Confident, high-energy, self-motivated and a true team player.
• Accountability and personal organization are essential.
• Patient and active listener.
• Ability to pass federal and state criminal background checks (FBI/BCI).
• Proven experience as a Network Administrator or similar role
• Strong understanding of network infrastructure and network hardware
• Experience with network diagnostic, monitoring, and analysis tools
• Familiarity with firewalls, VPNs, and other security technologies
• Excellent problem-solving and communication skills
• Ability to work independently and in a team environment
• Relevant certifications such as CCNA, CompTIA Network+, or similar are a plus
• Knowledge of Windows, Linux, and other operating systems
• Strong documentation and organizational skills
  
  

Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The annual starting salary for this position is between $55,000 – $60,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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