Operations Trainer at Currance

Description

Job Overview

Responsible for providing Currance Standard Operating Procedure (SOP), accounts receivable follow-up, training to new employees, including retraining as needed. Develop training materials, review HealthStream courses and work with Human Capital training team to identify courses for new employees to take. Develop, deliver, and maintain training programs, job aids, and other materials for new hires and existing team members on all systems used (including delivering any system changes/upgrades). Assist other trainers in the development of all new and existing team members, as needed.

Job Duties And Responsibilities

• Conduct classroom and virtual training.
• Complete special project needs as requested.
• Develop educational resources, user guides and job aids (training docs/PPP, checklists, quizzes/test, etc.).
• Review of Client folders in SharePoint – videos, job aids, manuals, etc.
• Identify, create, implement and maintain Standard Operating Procedures.
• Partner with department leaders to assess post-training development needs for all team members.
• Partner with Currance leadership on operations workflow needs to identify and create training materials.
• Responsible for starting the process for payor portal access with new hires.
• Other duties as assigned.
• Backup to the systems trainer for access and client systems training
  
  

Requirements

Qualifications

• 3 years of experience training individuals on accounts receivable process and host systems for healthcare revenue cycles.
• Knowledge of hospital and physician revenue cycle operations.
• Experience using a variety of host systems and provider portals (EPIC, Cerner, Allscripts, Meditech etc.)
• Artiva system experience preferred.
  
  

Knowledge, Skills, And Abilities

• Knowledge of the healthcare industry and revenue cycle.
• Knowledge of HIPAA and PHI regulations.
• Skilled in driving results.
• Skilled in organization, meeting deadlines, written and verbal communication, and interpersonal communication.
• Skilled in problem solving and decision-making.
• Skilled in time management and organization.
• Ability to work in a diverse, remote environment.
• Ability to multitask and work well under pressure.
• Ability to motivate others.