Assistant Property Manager at Pennrose

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range: $24 - $25/hour depending on experience.

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Responsibilities

• C
  
  

oordinating leasing events such as open houses, realtor tours, and resident promotional activities

• Assists with the development and implementation of resident services
  
  

programming

• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and
  
  

operations

• Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact
  
  

information

• Notifies residents of all issues affecting their
  
  

tenancy

• Files court documents for eviction and attends scheduled court hearings as Landlord's
  
  

representative

• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit
  
  

returns

• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance
  
  

carriers

• Maintains familiarity with all procedures and requirements of accounts payable and accounts
  
  

receivable

• Processes all property expenditures for Property Manager's approvalÂ
• Maintains journal of administrative, facility-related, and market-driven property issues and
  
  

concerns

• Leads tours of property, showing vacant units and marketing property
  
  

amenities

• Tracks and follows up with all referrals, walk-ins, and phone
  
  

inquiries

• Develops and maintains reference book detailing property's unique features, amenities, size, vacancies, rental rates, and current leasing
  
  

promotions

• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and
  
  

information

• Reviews and screens all applications for Property Manager's approval
• Maintains property's filing system including tenant, applicant, accounting, and vendor and contract
  
  

files

• Maintains deposit and rental
  
  

collections

• Monitors
  
  

landlord-tenant relations and mediates disputes when

necessary

• Responds to resident concerns and complaints.Â
  
  

Counsels

residents and provides referrals to appropriate

agencies

• Utilizes maintenance software program to enter in and track work
  
  

orders

• Inspects apartments for move-in/out condition and turnover
  
  

status

• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of
  
  

residents

• Assists Property Manager with reassessing property and completing competitive marketing
  
  

analysis

• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable
  
  

laws

• Orders
  
  

office suppliesÂ

• Maintains regular daily office hours ensuring adequate coverage on weekends and
  
  

holidays

• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or
  
  

services

Qualifications

Required Education and Experience:

• High School
  
  

Diploma

or equivalent

• Bachelor's Degree preferred
• 2 or more
  
  

year's experience

in multi-family property management

• Experience with Low Income Housing Tax Credit Program and/or Hope 6
  
  

preferred

• Knowledge of
  
  

HUD programs including but not limited to HOPE 6 and project-based Section

8

• Proficiency in Yardi preferred
• Proficiency in Microsoft Windows, including Microsoft Excel and OutlookÂ
• Excellent customer service skills
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties)
  
  

Working Conditions

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.Â
• Ability to work at property locations within or near transitional
  
  

neighborhoods

• Ability to climb stairs, take elevators, bend, squat and reach
  
  

overhead