Parts Order Management Advisor at Pasona N A, Inc.

Job Description

A Japanese company in the Smyrna, GA area is looking for a Parts Order Management Advisor

Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Salary: $52-$55K (DOE)

Benefits: Strong benefit package included (PTO, health, dental, vision, etc.)

Summary

The Parts Order Management Advisor is responsible for ensuring a smooth and efficient order process from initial request to final delivery. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, technical environment.

Qualifications

• 3–5 years of proven experience in customer support or client service roles.
• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or an equivalent combination of education and experience.
• Strong phone communication and active listening skills.
• Experience using CRM systems, inventory/order management software (e.g., SAGE), and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• High level of accuracy, attention to detail, and organizational skills.
• Forklift operation experience a plus.
  
  

Responsibilities

• Handle customer inquiries via phone, email, and in person regarding service parts, order status, and shipping details.
• Process customer orders, quotes, and applications accurately and promptly.
• Check inventory levels and confirm product availability for customers.
• Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
• Manage and maintain customer account information and order history.
• Resolve issues related to orders, shipments, billing, or returns/exchanges.
• Follow up on customer interactions to ensure satisfaction and repeat business.
• Maintain and improve order entry and fulfillment processes.
  
  

Competencies

• Customer-focused and professional communication skills.
• Excellent interpersonal and teamwork abilities.
• Detail-oriented with strong organizational and planning skills.
• Strong judgment, dependability, and professionalism under pressure.
• Demonstrates initiative, adaptability, and a commitment to continuous improvement.
• Upholds company ethics, safety standards, and diversity values.
  
  

To apply, please send your resume to [email protected]