Office Assistant 2 - Bilingual at Lane County Government

About The Position

This position is based in our Centralized Call Center, the first point of contact for patients across all six of our Federally Qualified Health Centers. As part of the Office Assistant team, you will play a vital role in keeping our health centers running smoothly by supporting both patients and care teams.

In This Role, You Will

• Serve as a bilingual customer service representative, answering incoming calls and ensuring patients are connected to the right resources.
• Use clinical scheduling tools to book appointments, direct tasks to clinical staff, and forward information for triage.
• Provide administrative support such as patient registration, insurance verification, accurate cash handling, and maintaining medical records.
• Assist with data entry from online scheduling and conduct outreach calls for special projects.
  
  

Our Office Assistants are at the heart of daily operations-helping patients access care, supporting providers, and ensuring a positive experience for everyone who walks through our doors or calls for assistance. If you are organized, compassionate, and enjoy working in a fast-paced team environment, this is an excellent opportunity to make a difference in our community.

About The Team

The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Â Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.Â

• While this position is posted for our Riverstone Clinic, it will require the ability to float to our other clinics as needed to provide coverage, training and support.
• * Please note - travel between all of our clinic locations may be required during on-boarding and training period Â
  
  

Click here to learn more about the Community Health Centers of Lane County!

Schedule:Â Monday - Friday; 8:00am - 5:00pm

• This is an AFSCME represented position*
  
  

Training

• Equivalent to the completion of the twelfth grade.
  
  

Experience

• Two years of responsible clerical and office assistance experience.
  
  

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Testing Requirements

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish.
  
  

Special Requirements

     *Please submit a copy of your resume.

Note

• This position is subject to a full background check.
  
  

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

BILINGUAL "B"

Bilingual designation is an adjunct classification.

Language -Â Spanish

DEFINITION

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

EXAMPLES OF DUTIES

Required

In addition to the regular knowledge, skills, and abilities required of the employee's main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following:

• Interpreting between English speakers and LEP persons.
• Orally translating documents
• Providing oral assistance
• Providing written assistance, including some written document translation
  
  

Minimum Qualifications

Knowledge of

Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to

• Communicate clearly and concisely.
• Maintain confidentiality of communications.
  
  

Experience And Training

An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways, like education and/or bilingual or bicultural experiences.

Office Assistant 2 - Bilingual Classification Details

Selection Process

Equal Employment OpportunityÂ

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. Â All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic PlanÂ

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 -2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.