Operations Manager at Healthcare Services Group, Inc

Role: Operations Manager

Pay Rate: $60k to $65k

Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as an Operations Manager. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

The Operations Manager oversees a portfolio of two or more accounts, ensuring smooth operational performance and maintaining client satisfaction across multiple sites. This role involves managing staffing, budgeting, and service quality, while maintaining efficient communication with assigned Client Services Managers (CSM) and clients. The Operations Manager ensures service delivery meets contractual obligations, optimizes labor and resources, and handles escalations. Collaboration with CSMs on client relationships is essential to drive operational success.

Available Benefits For All Employees

• Free Telemedicine*

• Free Prescription Discount Program

• Free Employee Assistance Programs

• Get paid when you need it with PNC EarnedIt

• Financial Wellness Support from PNC Workplace Banking

• Hands-on-Training & Support

• Career Development

1. Labor and Overtime Management:
• Goal: Keep labor and overtime costs across multiple sites within the allocated budget.
• Measure: Track weekly labor hours for each account against the set budget.
• Action: Adjust staffing levels across sites as needed to prevent overtime overruns and optimize labor usage.
2. Cleaning Supplies & Chemical Cost Control:
• Goal: Stay within the budget for cleaning supplies, chemicals, and uniforms across all managed accounts.
• Measure: Track monthly spending and maintain par levels at each site.
• Action: Perform monthly inventory checks to avoid overstocking or shortages.
3. Consumable Supplies Management:
• Goal: Manage consumable supplies across the portfolio, keeping costs in check and avoiding shortages.


• Measure: Monitor usage and track costs for consumables at all sites.
• Action: Adjust orders based on trends and projected needs.
4. Site Inspections:
• Goal: Conduct at least two thorough site inspections per account each month, utilizing the CompuClean app to document results.
• Measure: Track the number of inspections and findings documented in the CompuClean app.
• Action: Ensure corrective actions are taken promptly based on inspection findings.
5. Employee Retention:
• Goal: Reduce employee turnover by implementing effective retention strategies and fostering a supportive work environment.
• Measure: Track retention rates across all managed sites.
• Action: Engage with staff monthly, provide feedback, and implement professional development initiatives.
6. Client Communication & Escalations:
• Goal: Handle day-to-day client requests while keeping the assigned Client Services Manager informed of significant client issues.
• Action: Coordinate with the CSM for larger escalations, ensuring seamless communication and high service levels across sites.
7. Safety Compliance:
• Goal: Ensure all employees complete required monthly safety training at each account.
• Measure: Monitor compliance with safety protocols across the portfolio.
• Action: Address any safety concerns and ensure proper safety equipment is available.
8. Employee Engagement:
• Goal: Engage with each team member at least once a month to provide feedback and address concerns.
• Measure: Track employee interactions and document feedback through the CompuClean app.
• Action: Regularly check in with employees to ensure their needs are met and concerns are addressed.


9. Timeliness of Reports & Meeting Deadlines:
• Goal: Submit all reports (e.g., payroll, budget changes) on or before deadlines across all managed accounts.
• Measure: Monitor submission dates and adherence to deadlines.
• Action: Ensure all reports are accurate and submitted on time to maintain smooth operations.
10. HR Documentation:
• Goal: Ensure timely submission of employee onboarding documents, background checks, and training certifications for all accounts.
• Measure: Track completion times for new hire paperwork.
• Action: Work closely with HR to ensure timely onboarding and compliance.
11. Budget and Hour Management Requests:
• Goal: Process all budget and hour adjustment requests in a timely manner across the portfolio.
• Measure: Track request processing times and accuracy.
• Action: Ensure adjustments align with client contracts and operational needs.
12. Payroll Processing:
• Goal: Ensure all hours worked, including overtime, are accurately recorded and submitted for payroll in a timely manner.
• Measure: Monitor the accuracy of hours submitted across all accounts.
• Action: Collaborate with HR and finance to ensure error-free payroll processing.

• Ability to manage site-specific operations and lead a team effectively.
• Strong communication skills to collaborate with the Client Services Manager.
• Experience in budget management and cost control.
• Minimum 3 years of experience in janitorial or facilities management, preferably managing multiple sites
• Bilingual (English & Spanish) preferred.

• Ability to lift items of up to 25 lbs. while moving around and perform other physical duties (i.e., climb ladder, lifting, bending).
• Ability to spend up to 100% of the working time standing and walking.

PCFS is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. PCFS also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.