National & International Project Support Manager at Overhead Door Corporation

Job Description

Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, with two manufacturing locations, multiple service locations, and more than 200 value-adding distribution partners across North America, Horton Pedestrian Access Solutions addresses a broad range of specialty door and access applications under the brands Horton Automatics, Won-Door, and Door Services Corporation. Horton’s breadth of solutions enables architects to achieve their unique design vision, combining exceptional functionality and code compliance with elegant and flexible designs. Won-Door's innovative, life and property-saving products are installed hidden from view until automatically deployed when needed, making them an attractive, wide-opening fire and security solution for architects and building owners alike. Horton Automatics brand provides the broadest portfolio of automatic doors in the industry, which specialty applications for healthcare, security, and office buildings.

The National and International Project Support Manager is responsible for providing comprehensive support for national accounts, international customers, and managing large-scale projects, including Transit projects. The position requires strong expertise in customer service, ERP systems, and automatic door products, ensuring seamless execution from project initiation to completion. The ideal candidate will act as a liaison between internal teams, customers, and subcontractors, delivering exceptional service and maintaining project profitability.

Responsibilities

• National Account Support:
• Provide support to National Account team assisting with timely communication and resolution of issues.
• Serve as secondary contact for national accounts.
• Coordinate account activities, including reporting, scheduling, and compliance with contractual obligations.
• International Customer Support:
• Manage communications with global clients, addressing inquiries and coordinating logistics.
• Be the SME for international freight and documentation for transit projects and international customers.
• Support efforts of International Sales Team to increase international sales.
• Project Management – Large & Transit Projects:
• Lead planning, scheduling and execution for large-scale and transit projects.
• Manage communication with cross-functional internal teams to ensure projects are on schedule.
• Monitor and report progress during fabrication, installation, and commissioning phases, ensuring compliance with milestones and specifications
• Manage subcontractors and negotiate change orders as needed.
• Monitor project profitability and prepare progress reports for stakeholders.
• Customer Service & ERP Integration:
• Manage and follow up on existing project bids, respond promptly to customer inquiries, and actively promote company products and services to drive engagement and sales.
• Utilize ERP systems for order processing and project tracking.
• Maintain and expand relationships with distributors, contractors, and end-users.
• Communicate with customers to satisfy project requirements and mitigate any potential risks.
• Cross-Functional Collaboration:
• Work closely to streamline project execution processes to ensure efficient collaboration and interface between cross-functional departments, enhancing overall project delivery and operational effectiveness
• Facilitate meetings, prepare agendas, and maintain accurate documentation.
  

Qualifications

Qualifications:

• Bachelor’s degree in Business, Engineering, or Project Management (or equivalent experience).
• 5+ years in project management, customer service, or account management roles.
• Experience with ERP systems (Oracle or similar).
• Strong knowledge of automatic door products and related technologies.
• Excellent communication, negotiation, and organizational skills.
• Ability to manage multiple projects and work across diverse cultures.
• PMP certification preferred; Six Sigma or similar credentials a plus.
• Willingness to travel domestically and internationally (up to 25%).
  
  

Skills & Competencies:

• Customer-focused mindset with strong problem-solving abilities.
• Proficiency in MS Office Suite and ERP platforms.
• Ability to interpret technical drawings and specifications.
  
  

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.